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Windows 7 Validation errors RRS feed

  • Question

  • I Have had Win 7 since it was first launched and have automatic updates.  Last week my OS crashed and after much troubleshooting, found a validation issue.  I ran the MGADiag Here is the output: Why can I not boot in normal mode?

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-WXY2P-87G2W-BGXP9
    Windows Product Key Hash: nDX0tps7GtZ7sDe+r/VcHmYgj/w=
    Windows Product ID: 00426-292-0963415-85147
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {A150DBBF-1725-423A-AEA2-6FF58E4ED26F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox 4.0 Beta 1\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A150DBBF-1725-423A-AEA2-6FF58E4ED26F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BGXP9</PKey><PID>00426-292-0963415-85147</PID><PIDType>5</PIDType><SID>S-1-5-21-1183982429-2625030169-3334931370</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T5088</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CR94510J.15A.1012.2007.0313.1810</Version><SMBIOSVersion major="2" minor="4"/><Date>20070313000000.000000+000</Date></BIOS><HWID>34CE3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>37BC08A2358DAB6</Val><Hash>RK8wL5tQ/5Y4afzS1ygXAOo72aE=</Hash><Pid>81605-347-9883885-65464</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>2FF2091A332777E</Val><Hash>VAZ88iT1tex2So0xzx126tP1YcQ=</Hash><Pid>81608-959-0743194-65152</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:3:2011 17:14
    WAT Activex: Registered
    WAT Admin Service: Not Registered - 0x8007043c

    HWID Data-->
    HWID Hash Current: LgAAAAEABAABAAEAAAAAAAAAAQABAAEAJJSU44hztBTqrKp2SOTY1vrayOUqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      WDDT            GATEWA        SYSTEM 
      ASF!            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 
      SSDT            GATEWA        CpuPm
      SSDT            GATEWA        CpuPm
      SSDT            GATEWA        CpuPm
      SSDT            GATEWA        CpuPm
      SSDT            GATEWA        CpuPm



    Saturday, April 30, 2011 4:30 PM

Answers

  • I did what you said.  Here are the codes:

    STOP: 0x0000008E (0xc0000005, 0x835c8487, 0xAD437434, 0x00000000)

    ataport.sys - address 835c8487 base at 835c20000, DateStamp 4ce788e8

     

    It said to check for adequate disk space

    If a driver is identified in the STOP message to disable it or check for driver updates, or try changing the video adapters.  Then it said also check for BIOS updates. 

    Thanks.

     


    The general consensus of Google hits appear to be that your issue is likely caused by malware.
    I suggest trying a specialist malware removal forum  (www.bleepingcomputer.com or www.aumha.net ) for advice on that - once that problem is solved, come back here if you still have validation/activation problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 8:07 AM
    Moderator

All replies

  • I Have had Win 7 since it was first launched and have automatic updates.  Last week my OS crashed and after much troubleshooting, found a validation issue.  I ran the MGADiag Here is the output: Why can I not boot in normal mode?

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-WXY2P-87G2W-BGXP9
    Windows Product Key Hash: nDX0tps7GtZ7sDe+r/VcHmYgj/w=
    Windows Product ID: 00426-292-0963415-85147
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:3:2011 17:14
    WAT Activex: Registered
    WAT Admin Service: Not Registered - 0x8007043c


    Your error message would imply that you're not booting to Normal Mode Windows - and possibly haven't been since early March.
     
    You currently have an installation of Windows 7 Ultimate, which claims to have been installed by Gateway. Such installations are rare.
    Please check your COA sticker on the case - which version and edition of Windows does it state there? Have you upgraded/Updated it since?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 5:13 PM
    Moderator
  • My computer ( a Gateway GT5465E)  has not booted to normal mode since last Saturday, April 23.  It crashed when I was downloading a movie.  I do not have a box for my Win 7.  I received it at the Win 7 launch party from the IT Tech. I did not receive a CD of it.  It is a genuine copy and I which I activated and have had automatic updates enabled since then. 

    When I try to boot in normal mode a blue screen appears for about 5 seconds.  I cannot read all the text before it goes black and returns to the safe mode menu. It says something about hard drive space.  It will only run in Safe mode or safe mode with networking.  I have run CCleaner, MalwareBytes, HijackThis, esehelper, esetsmartinstaller, OTM.exe, and MGADiag.  I cleaned up a lot of malware but it still will not boot in normal mode.  A tech said it was a validation issue.

     

    How do I get this working again?

     

    Saturday, April 30, 2011 5:45 PM
  • My computer ( a Gateway GT5465E)  has not booted to normal mode since last Saturday, April 23.  It crashed when I was downloading a movie.  I do not have a box for my Win 7.  I received it at the Win 7 launch party from the IT Tech. I did not receive a CD of it.  It is a genuine copy and I which I activated and have had automatic updates enabled since then. 

    When I try to boot in normal mode a blue screen appears for about 5 seconds.  I cannot read all the text before it goes black and returns to the safe mode menu. It says something about hard drive space.  It will only run in Safe mode or safe mode with networking.  I have run CCleaner, MalwareBytes, HijackThis, esehelper, esetsmartinstaller, OTM.exe, and MGADiag.  I cleaned up a lot of malware but it still will not boot in normal mode.  A tech said it was a validation issue.

     

    How do I get this working again?

     


    I suspect that you're going to be out of luck - but try this anyhow....
    Reboot - and tap F8 repeatedly.
    You should get to the Advanced Boot menu options.  - pick the 'Disable reboot on error' option. when the problem recurs, you should get a Blue Screen error - please quote the EXACT error codes quoted, hopefully they will give us enough to work with.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 5:58 PM
    Moderator
  • I did what you said.  Here are the codes:

    STOP: 0x0000008E (0xc0000005, 0x835c8487, 0xAD437434, 0x00000000)

    ataport.sys - address 835c8487 base at 835c20000, DateStamp 4ce788e8

     

    It said to check for adequate disk space

    If a driver is identified in the STOP message to disable it or check for driver updates, or try changing the video adapters.  Then it said also check for BIOS updates. 

    Thanks.

     

    Saturday, April 30, 2011 6:36 PM
  • I did what you said.  Here are the codes:

    STOP: 0x0000008E (0xc0000005, 0x835c8487, 0xAD437434, 0x00000000)

    ataport.sys - address 835c8487 base at 835c20000, DateStamp 4ce788e8

     

    It said to check for adequate disk space

    If a driver is identified in the STOP message to disable it or check for driver updates, or try changing the video adapters.  Then it said also check for BIOS updates. 

    Thanks.

     


    The general consensus of Google hits appear to be that your issue is likely caused by malware.
    I suggest trying a specialist malware removal forum  (www.bleepingcomputer.com or www.aumha.net ) for advice on that - once that problem is solved, come back here if you still have validation/activation problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 8:07 AM
    Moderator