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Cannot connect to windows home server connector from any computers once I switched to new ISP (time warner) RRS feed

  • Question

  • As soon as I switched service providers, I stopped being able to connect through my windows home server connector. During this switch, it also required me to use a different router since my previous ISP provided a modem with a router (now I connect the time warner modem to a cisco router). I'm using auto DHCP configuration. I also recently added a DynDNS.org as a DDNS; I got this advice through another post of a similar topic. It didn't seem to fix my issue.

     

    Here's what I can/cannot do:

    1. I can ping my server.

    2. I can remote in.

    3. I can run the home server connector from the server itself.

    4. I can access my server folders.

    5. It seems like I can do manual backups (it lets me), but then I noticed once I logged into the connector from the server that it said I hadn't done updates in quite a while.

    6. I cannot access http://server:55000

    7. I cannot connect on any of my PCs (I have one XP, one Win 7 and another new Win 7 I added after this problem arose - on this new PC I cannot even install windows home server or the connector)

     

    Thanks in advance; this issue has been plaguing me for quite some time...

     

    Friday, September 24, 2010 2:00 AM

All replies

  • Can you post the results of running ipconfig /all in a command prompt on your server and one of your clients?
    I'm not on the WHS team, I just post a lot. :)
    Friday, September 24, 2010 12:20 PM
    Moderator
  • Hey, thanks for the help. Here are the results from a client (server below): This particular client doesn't have windows home server installed yet.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\TueroHome>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : TueroHome-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : austin.rr.com

    Ethernet adapter Local Area Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
       Physical Address. . . . . . . . . : C4-46-19-25-37-04
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : austin.rr.com
       Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card
       Physical Address. . . . . . . . . : C4-46-19-25-37-04
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::3c00:e92c:9ffd:f80a%12(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Thursday, September 23, 2010 11:00:29 PM
       Lease Expires . . . . . . . . . . : Saturday, September 25, 2010 11:00:29 AM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 230966809
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E2-4A-04-00-26-2D-12-12-0E

       DNS Servers . . . . . . . . . . . : 209.18.47.61
                                           209.18.47.62
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
       Physical Address. . . . . . . . . : 00-26-2D-12-12-0E
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.austin.rr.com:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : austin.rr.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B78828FA-55A5-4697-A418-E000CD11E7E2}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:4e9:3b7f:b98f:3fbe(Prefe
    rred)
       Link-local IPv6 Address . . . . . : fe80::4e9:3b7f:b98f:3fbe%14(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\TueroHome>

     

    And here is the results from the server:

    Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp.                                                                                                                         

    C:\Documents and Settings\Administrator>ipconfig /all                                                                                                          

    Windows IP Configuration                                                                                                                                          

    Host Name . . . . . . . . . . . . : rtserver                                   

    Primary Dns Suffix  . . . . . . . :                                            

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No      

    WINS Proxy Enabled. . . . . . . . : No                                         

    DNS Suffix Search List. . . . . . : austin.rr.com                                                                                                           

    Ethernet adapter Local Area Connection:                                                                                                                            

    Connection-specific DNS Suffix  . : austin.rr.com                              

    Description . . . . . . . . . . . : SiS191 1000/100/10 Ethernet Device         

    Physical Address. . . . . . . . . : 00-0A-E4-86-5F-33                           

    DHCP Enabled. . . . . . . . . . . : Yes                                        

    Autoconfiguration Enabled . . . . : Yes                                        

    IP Address. . . . . . . . . . . . : 192.168.1.125                               

    Subnet Mask . . . . . . . . . . . : 255.255.255.0                              

    Default Gateway . . . . . . . . . : 192.168.1.1                                

    DHCP Server . . . . . . . . . . . : 192.168.1.1                                

    DNS Servers . . . . . . . . . . . : 209.18.47.61          

                                                    209.18.47.62                               

    Lease Obtained. . . . . . . . . . : Friday, September 24, 2010 2:38:28 AM      

    Lease Expires . . . . . . . . . . : Saturday, September 25, 2010 2:38:28 AM                                                                                

    C:\Documents and Settings\Administrator>           

    Friday, September 24, 2010 5:49 PM
  • DNS has two misconfigurations:

    DNS suffix (and search list) point to an external domain.
    DNS Servers are external servers.

    Both causes, that Windows searches your server as servername.austin.rr.com trying to resolve that name against the external DNS servers of your Internet Service Provider. And these cannot know your inhouse machines.

    Please read the FAQ How to Troubleshoot Network Connection Problems with Windows Home Server for more details and possible solutions.

    Best greetings from Germany
    Olaf

    Friday, September 24, 2010 8:40 PM
    Moderator
  • Thanks Olaf. I'll check it out...
    Saturday, September 25, 2010 12:05 AM