I have recently bought a new sony vaio that came with live onecare, I had been using the trial version and my computer ran great but since it expired I use Mcafee for the past three weeks and since then my computer has started to run poorly. I have been trying to get Onecare back but every time I try the program says 'not responding' before it asks me to enter the product key. I have no idea why or how to get around this. Please help!
Moved byStephen BootsMVP, ModeratorMonday, August 10, 2009 11:59 AMinstallation problem (From:Windows Live OneCare Anti-Virus)
To reinstall One Care you first have to uninstall McAfee, then run the McAfee uninstall tool. The uninstall tool and instructions are here - http://service.mcafee.com/FAQDocument.aspx?id=TS100507Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials