Running Genuine Vista Ultimate for 5 years, now getting message saying "copy of Windows not genuine" with black background

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  The problem appears to be in the Licensing Store -

  please try the following.....

  Recreate the Licensing Store with the correct data.

  1) Open an Internet Browser window.

  2) Type: %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select 'Run as Administrator'

  5) Type: net stop slsvc (it may ask you if you are sure, select yes)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type: net start slsvc

  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  11) Restart your computer twice. 

  You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

  Once complete, run another MGADiag report and post back with the results.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, November 10, 2013 11:02 AM

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  It did not work. However, when I re-started the second time I didn't log-in first, I restarted from the Log-in window. It asked me for the COA Key, and I did put in the Product Key number that was found on a sticker on the bottom of this laptop. It didn't accept this key with message stating that Windows had been changed, and the stated that I needed to put in the Key for Windows Vista Ultimate, or do Windows Setup (through the disk I assume). I entered the Vista Ultimate key and it rejected it. Below is the new Diagnostic report.

  Thanks for all your help so far. What can we try next?

  Tom

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Invalid License

  Validation Code: 50

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-H4VCC-PTX3Y-W8MV4

  Windows Product Key Hash: M6KWwWvsnnETX1lGvDIOIL4j/UY=

  Windows Product ID: 89580-435-0620051-71705

  Windows Product ID Type: 5

  Windows License Type: Retail

  Windows OS version: 6.0.6002.2.00010100.2.0.001

  ID: {9D4C3E0B-DD43-49D4-AE12-39224647276C}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows Vista (TM) Ultimate

  Architecture: 0x00000000

  Build lab: 6002.vistasp2_gdr.130707-1535

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: 6.0.6002.16398

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Enterprise 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{9D4C3E0B-DD43-49D4-AE12-39224647276C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8MV4</PKey><PID>89580-435-0620051-71705</PID><PIDType>5</PIDType><SID>S-1-5-21-4249987730-4157693270-4275726251</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.70   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>35310500010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5B5BCECCBBE0586</Val><Hash>wFII/iq9CO54WOxvOYz6ZHEIMaw=</Hash><Pid>89388-707-0106304-65725</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  C:\Windows\system32\slmgr.vbs(1000, 9) (null): The data is invalid.

   

  Windows Activation Technologies-->

  N/A

   

  HWID Data-->

  N/A, hr = 0x8007000d

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20000

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name           OEMID Value     OEMTableID Value

    APIC                                    TOSINV                                                APIC 

    FACP                                   ATI                         Herring

    HPET                                    PTLTD                    HPETTBL

    MCFG                                  TOSINV                                  MCFG 

    SSDT                                    PTLTD                    POWERNOW

    SLIC                                      TOSINV                                TOSINV00

  Sunday, November 10, 2013 8:49 PM
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  The problem appears to be in the Licensing Store -

  please try the following.....

  Recreate the Licensing Store with the correct data.

  1) Open an Internet Browser window.

  2) Type: %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select 'Run as Administrator'

  5) Type: net stop slsvc (it may ask you if you are sure, select yes)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type: net start slsvc

  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  11) Restart your computer twice. 

  You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

  Once complete, run another MGADiag report and post back with the results.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, November 10, 2013 8:56 PM

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  While following the instructions for "Recreating the Licensing Store with the correct data", on Item 7 I obtained the following response: "A duplicate file name exists, or the file cannot be found"

  I continued on with the instructions, but the outcome was the same as before. After restarting twice I still get the window where it tells me I must activate Windows, I put in the COA from bottom of laptop, it refuses that because it says that there's different version of Windows loaded and asks that I enter the Key for Windows Vista Ultimate (which is what I've been using), then gives me an Windows Activation error window with an error code of "0x8007000D".

  Here's the diagnostic report again.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-H4VCC-PTX3Y-W8MV4
  Windows Product Key Hash: M6KWwWvsnnETX1lGvDIOIL4j/UY=
  Windows Product ID: 89580-435-0620051-71705
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6002.2.00010100.2.0.001
  ID: {9D4C3E0B-DD43-49D4-AE12-39224647276C}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130707-1535
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9D4C3E0B-DD43-49D4-AE12-39224647276C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8MV4</PKey><PID>89580-435-0620051-71705</PID><PIDType>5</PIDType><SID>S-1-5-21-4249987730-4157693270-4275726251</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.70   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>35310500010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5B5BCECCBBE0586</Val><Hash>wFII/iq9CO54WOxvOYz6ZHEIMaw=</Hash><Pid>89388-707-0106304-65725</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1000, 9) (null): The data is invalid.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  N/A, hr = 0x8007000d
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            TOSINV             APIC  
    FACP            ATI           Herring
    HPET            PTLTD         HPETTBL
    MCFG            TOSINV          MCFG  
    SSDT            PTLTD         POWERNOW
    SLIC            TOSINV        TOSINV00
  
  

  Sunday, November 10, 2013 11:56 PM
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  This is where the fun starts :)

  We still have an invalid data error in the Licensing area :(

  See if this helps
  
  http://support.microsoft.com/kb/2230957

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, November 11, 2013 11:02 AM

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  I tried to run the Mr. Fix-It from my desktop,and received this message: The installer has encountered an unexpected error installing this package.This may indicate a problem with this package. The error code is 2738. I then tried with Norton Anti-virus/spyware turned off, then tried in safe-mode (installer doesn't work in Safe-mode). Needless to say, still got the message concerning the 2738 error code. The Gods are against me I think.

  Your next suggestion would be much appreciated at this point.

  Monday, November 11, 2013 1:16 PM
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  My standard response at this point is to uninstall Norton :) - completely! - and run the Norton Removal Tool to get rid of the dregs, then install MSE temporarily at least until we get the issue fixed (I dislike Norton intensely, so it's possibly a biased response!)

  Did you try running the tool from a Clean boot?
  http://support.microsoft.com/kb/929135/en-gb

  Believe it or not, there's actually a Fixit for the Fixit error!

  http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Thursday, November 14, 2013 9:19 PM
  • Marked as answer by Noel D PatonModerator Thursday, November 21, 2013 12:20 PM

  Monday, November 11, 2013 2:20 PM

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  A clean boot environment did not solve the inability to run the KB2230597, however..., the Fix-It for the Fix-It fixed it. I was able to enter the Product Key from my Windows Vista Ultimate disk, and my laptop accepted it by stating I now have a valid copy of Windows.

  Hurray!

  Thank you very much Mr Noel Paton.

  Best regards,

  Tom

  Monday, November 11, 2013 9:21 PM
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  Here's the Diagnostic Report that reflects my laptop after recognizing Windows as being a genuine copy:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-H4VCC-PTX3Y-W8MV4
  Windows Product Key Hash: M6KWwWvsnnETX1lGvDIOIL4j/UY=
  Windows Product ID: 89580-435-0620051-71705
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6002.2.00010100.2.0.001
  ID: {9D4C3E0B-DD43-49D4-AE12-39224647276C}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130707-1535
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9D4C3E0B-DD43-49D4-AE12-39224647276C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8MV4</PKey><PID>89580-435-0620051-71705</PID><PIDType>5</PIDType><SID>S-1-5-21-4249987730-4157693270-4275726251</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.70   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>35310500010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5B5BCECCBBE0586</Val><Hash>wFII/iq9CO54WOxvOYz6ZHEIMaw=</Hash><Pid>89388-707-0106304-65725</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, Ultimate edition
  Description: Windows Operating System - Vista, RETAIL channel
  Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89580-00142-435-062005-00-1033-6002.0000-3152013
  Installation ID: 019314547626473850421403381091130781163954119716169920
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: W8MV4
  License Status: Licensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEA6GGuJdS/enis766EvtEQmriRkKaErfL08vRscxRGrFY6CJeCeKo=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            TOSINV             APIC  
    FACP            ATI           Herring
    HPET            PTLTD         HPETTBL
    MCFG            TOSINV          MCFG  
    SSDT            PTLTD         POWERNOW
    SLIC            TOSINV        TOSINV00
  
  

  Monday, November 11, 2013 9:28 PM
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  That's definitely one for the book!:)

  The report looks fine now - good luck!

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, November 12, 2013 7:50 AM

  Moderator