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windows copy not a genuine copy

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  • I have had my Compaq computer for a little over three years now- I activated my win vista as soon as I set the system up at home, registered online, entered my product key, etc.. no problems and NOW after 3 years the computer is saying my copy of windows vista (Build 6002) is not genuine. An activation dialog box asks for the product key, which I entered from the software sticker on the computer's tower which I had originally entered when I first bought this computer- and the error is that the key is already in use. Like, duh- it is MY KEY!!!!! I've been on the phone with Microsft tech support, we tried for almost two straight hours, even gave over control to their techs- then we tried THREE NEW product codes- and we got error messages for every time we tried. I am stumped, as are the techie's at MS. Maybe someone here can help? I found a few questions similar to my problem, but did not see any resolved. PLEASE can someone help me? I do not understand why after 3 yrs. all of a sudden I am having this dilemma. TIA, Much thanks, AndreaC in RI
    Andrea Connors in RI
    Thursday, October 6, 2011 4:39 PM

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  • "Connors21" wrote in message news:e7cafad9-015b-409c-bac9-04c82199f7cf...
    I have had my Compaq computer for a little over three years now- I activated my win vista as soon as I set the system up at home, registered online, entered my product key, etc.. no problems and NOW after 3 years the computer is saying my copy of windows vista (Build 6002) is not genuine. An activation dialog box asks for the product key, which I entered from the software sticker on the computer's tower which I had originally entered when I first bought this computer- and the error is that the key is already in use. Like, duh- it is MY KEY!!!!! I've been on the phone with Microsft tech support, we tried for almost two straight hours, even gave over control to their techs- then we tried THREE NEW product codes- and we got error messages for every time we tried. I am stumped, as are the techie's at MS. Maybe someone here can help? I found a few questions similar to my problem, but did not see any resolved. PLEASE can someone help me? I do not understand why after 3 yrs. all of a sudden I am having this dilemma. TIA, Much thanks, AndreaC in RI
    Andrea Connors in RI
     
     
    Please stick to ONE thread at a time!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 6, 2011 4:46 PM
    Moderator
  • Duplicate Thread

    Issue is being worked in http://social.microsoft.com/Forums/en-US/genuinevista/thread/12e49e94-085c-40b6-b308-2ed6412c4e9d

     

    <Thread Locked>


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 6, 2011 8:47 PM
    Thursday, October 6, 2011 8:47 PM