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Cannot activate my recently reinstalled Windows Vista software - Claims to not be Genuine. RRS feed

  • Question

  • Recently, I reformatted my system using HP System Recovery because I was experiencing odd issues.

    Now, my computer is reporting that I am running a version of Windows Vista which is not genuine, and asks me to activate the system every time I boot it up.  Using my actual activation code does not work.  I am willing to purchase a new activation code (although I believe I do not have to) but every time I go to the provided link, I am either redirected to this site: http://search.microsoft.com/?mkt=en-us or presented with a page giving me the option to purchase a new license for Vista or read about regional restrictions.  (http://www.microsoft.com/genuine/vista/LicensingInfo.aspx) Clicking the option to purchase a new license for Vista leads to a page that does not appear to exist. (http://www.microsoft.com/genuine/validate/Legalization.aspx?displaylang=en leads to http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=http%3a%2f%2fwww.microsoft.com%2fgenuine%2fvalidate%2fLegalization.aspx%3fdisplaylang%3den).

    Here is a copy of the MGA validation report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89583-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {F0069D20-2807-4379-9D1A-28BB0952D7F8}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_gdr.101014-0432

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F0069D20-2807-4379-9D1A-28BB0952D7F8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2282469854-1488458027-219103987</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>E7333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-1142011

    Installation ID: 012165801163691912668246359114002002796474500385778275

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: WQD8Q

    License Status: Notification

    Notification Reason: 0xC004F059.


    Windows Activation Technologies-->

    N/A


    HWID Data-->

    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GHMBFSLdhu84yC+gASIzAaYmGBM8UQs8vSm1bD2ZPysVniq


    OEM Activation 1.0 Data-->

    N/A


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP NVIDIA MCP67-M 

      SRAT AMD   HAMMER  

      HPET PTLTD HPETTBL 

      BOOT PTLTD $SBFTBL$

      MCFG PTLTD  MCFG  

      TCPA Phoeni x      

      SSDT PTLTD POWERNOW

      SLIC HPQOEM SLIC-MPC


    More information can be provided if necessary.  Assistance is requested ASAP.  Please and thank you.

    Sunday, April 24, 2011 8:31 PM

Answers

  • Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    --from the Diagnostic Report--

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    ----

       Your Windows is using an OEM SLP key, but cannot see the OEM Bios Flag (the SLIC Table mentioned above) in the computer’s motherboard and is unable to Self-Activate.

     

    There are two thing that can be done to resolve the issue.

    1) Update the computer's Bios so Windows can see the OEMBios Flag again

    or

    2) Update the Product Key to the CoA SLP key

     

    If updating Bios doesn't resolve the issue, you may need to contact the Manufacturer of the PC to find out which Bios will.

    If you do not have (or can no longer read) the sticker that contains the CoA SLP key then please see the support doc KB811224 "How to identify, locate, and replace a product key http://support.microsoft.com/kb/811224

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 11:44 PM
    Wednesday, April 27, 2011 11:43 PM

All replies

  • Download and install HP System BIOS Version F.33 (File name: sp48124.exe) and then restart your computer.  Let us know if this procedure resolved the issue.
    Carey Frisch
    • Proposed as answer by Darin Smith MS Tuesday, April 26, 2011 10:18 PM
    • Unproposed as answer by jbernier93 Wednesday, April 27, 2011 8:58 PM
    Sunday, April 24, 2011 8:40 PM
    Moderator
  • Or, you can change Product key to the one listed on the sticker located on the side, bottom or (for some laptops) in the battery compartment of the PC.

    To change Product Keys, click the Start Button, type: slui 3 (and hit the Enter key) and follow the directions. When asked for a product key, enter the key listed on the sticker located on your PC.

    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, April 26, 2011 10:18 PM
    • Unproposed as answer by jbernier93 Wednesday, April 27, 2011 8:59 PM
    Tuesday, April 26, 2011 10:18 PM
  • This did not solve my problem.
    Wednesday, April 27, 2011 8:58 PM
  • My laptop is several years old and I received it from my father.  I can't seem to  find any sticker with a product key.
    Wednesday, April 27, 2011 8:58 PM
  • Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    --from the Diagnostic Report--

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    ----

       Your Windows is using an OEM SLP key, but cannot see the OEM Bios Flag (the SLIC Table mentioned above) in the computer’s motherboard and is unable to Self-Activate.

     

    There are two thing that can be done to resolve the issue.

    1) Update the computer's Bios so Windows can see the OEMBios Flag again

    or

    2) Update the Product Key to the CoA SLP key

     

    If updating Bios doesn't resolve the issue, you may need to contact the Manufacturer of the PC to find out which Bios will.

    If you do not have (or can no longer read) the sticker that contains the CoA SLP key then please see the support doc KB811224 "How to identify, locate, and replace a product key http://support.microsoft.com/kb/811224

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 11:44 PM
    Wednesday, April 27, 2011 11:43 PM