Hi all,
im trying to set up OCS 2007 with an audiocdoes MP114 in a "one to many" scenario.... where one number is dialed to get in, and the user is presented with an IVR from where they can dial a specific extension or a "general enquiry" number.
The Audiocodes quick start guide specifically states
One-to-Many:
group of PBX lines connected to the gateway serves all the OCS clients.
When a new call is received from the PBX, the gateway answers the call and performs one
of the following:
•
Plays a dial tone, after which the caller can dial the OCS client's extension number.
•
Plays a pre-recorded greeting message to the caller, requesting the caller to dial the
desired OCS client (for example, “Welcome company X, please dial the desired
extension number”). The gateway acts as an interactive voice response (IVR) system.
For this option, you may need to upload a pre-recorded tone file (refer the
User's
Manual
).
And yet, i cannot find any reference to setting up an IVR in the audiocodes manual.
Can anyone comment on how this is done with an audiocodes box, or if it cant do it (or does it poorly) some other suggested options?
thanks
