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Lost installation CD for Microsoft Widows XP Home Editin (Upgrade) RRS feed

  • Question

  • What can I do to obtain a replacement CD considering that the Upgrade never took place and all I have is the Box contain the Certificate Of Authenticity?  Need help.

    Monday, June 15, 2009 3:31 PM

Answers

  • Morning Abejrdel,

    Thank you for visiting us today :-). Please follow the guidance Dan provided to you. Should you need further information please post back in this thread.  Take care and thank you.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 5:22 PM
    Monday, June 15, 2009 5:22 PM

All replies

  • Hello Aberjrdel,

    Call the number below.  They may ask for the serial number on the CoA on the boxtop and/or the Product Key on the yellow-orange label on the folder. 

    Contact information

    In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.


    Source:  http://support.microsoft.com/kb/326246


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Stephen Holm Monday, June 15, 2009 5:20 PM
    • Unproposed as answer by Stephen Holm Monday, June 15, 2009 5:22 PM
    Monday, June 15, 2009 3:48 PM
  • Morning Abejrdel,

    Thank you for visiting us today :-). Please follow the guidance Dan provided to you. Should you need further information please post back in this thread.  Take care and thank you.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 5:22 PM
    Monday, June 15, 2009 5:22 PM