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Office 2007 Shows Not Genuine After Activation

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My copy of Office 2007 shows not genuine after activation. I've tried uninstalling and reinstalled 2-3 with no result. Help!

Here are my MSDiag results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {DAF69BC6-7EC0-405B-81A3-5366939313FE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: N/A, hr = 0x80096010
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DAF69BC6-7EC0-405B-81A3-5366939313FE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-549463222-2778071461-3742818125</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>C8323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4DA298F44780734</Val><Hash>nJTZQhC003kM5AglCNPQ9ZmP6l0=</Hash><Pid>81602-922-6503572-68650</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-1033-6001.0000-1722010
Installation ID: 009815938976020694177990520564266193390011525996673232
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAeqha6YhA8nu2WWT+iP0KCMTY8vSaiEQlgtmsVkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            DELL         FX09
FACP            DELL         FX09
HPET            DELL         FX09
MCFG            DELL         FX09
SLIC            DELL         FX09
DMY2            DELL         FX09
SSDT            PmRef        CpuPm

Note: This computer DID have a pirate version of Office 2007 Enterprise Edition when I bought it used. I uninstalled this version and put on my store purchased Office Home and Student 2007. Is this part of the problem?

Friday, December 24, 2010 2:39 PM

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Hello Lamermann,

It's possible that the *.dat file that is being picked up is in a nonstandard location that the FixIt normally does not check, or that there was yet another previous version of Office that uses a different license file name.

Search your computer for these files:

Opa12.dat

Opa11.dat

Data.dat

Before the OGA program was retired last week, we would have also advised you to visit www.microsoft.com/genuine and to click on the Validate Office button, which would have rerun the oga validations utility and most likely would have cleared up the issue. Looking at your report, I can see that these two lines are showing nonstandard values and that also could be a source of your issue:

OGA Version: Registered, 1.6.28.0
Signed By: N/A, hr = 0x80096010

If the advice about searching for the *.dat files does not work, I would suggest doing an internet seearch for "remove oga" to see manual uninstallation instructions.
- Proposed as answer by Darin Smith MS Tuesday, December 28, 2010 11:13 PM
- Marked as answer by Darin Smith MS Wednesday, December 29, 2010 10:09 PM
Saturday, December 25, 2010 5:50 AM

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Hello Lamermann,

Here is a snippet of your mgadiag report:

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: N/A, hr = 0x80096010
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Your current installation of Office H&S 2007 is showing as a genuine retail licensed installation of Office, so no worries with that one :-)

You wrote, "Note: This computer DID have a pirate version of Office 2007 Enterprise Edition when I bought it used. I uninstalled this version and put on my store purchased Office Home and Student 2007. Is this part of the problem?"

Yes, the previous nongenuine installation did leave behind its license file, which is not deleted or overwritten with a reinstallation or uninstallation. hat's probably what's being picked up as "nongenuine."

Please run the MS FixIt or follow the "Let Me Do It Myself" steps in Method 1 of this MS KB article: http://support.microsoft.com/kb/919895

It's likely that you will have to reactivate your existing Office H&S 2007 after running the FixIt and restarting, but that should only take a few seconds for online activation and should go smoothly. Not to worry about "using up" one of the three allowed simultaneous activations with Office H&S 2007 as it is on the same computer so it won't count as a new activation.

Post back to let us know how you do :-)

Friday, December 24, 2010 3:30 PM
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Thanks for the quick reply.

I ran the MS FixIt from the link provided (http://support.microsoft.com/kb/919895). After running it, I rebooted my computer, and ran Word 2007. It prompted me to re-activate. I successfully re-activated through the internet and restarted Word 2007. However, the "This copy of Office is not genuine" tab still displays. :(.

Friday, December 24, 2010 4:36 PM
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Hello Lamermann,

It's possible that the *.dat file that is being picked up is in a nonstandard location that the FixIt normally does not check, or that there was yet another previous version of Office that uses a different license file name.

Search your computer for these files:

Opa12.dat

Opa11.dat

Data.dat

Before the OGA program was retired last week, we would have also advised you to visit www.microsoft.com/genuine and to click on the Validate Office button, which would have rerun the oga validations utility and most likely would have cleared up the issue. Looking at your report, I can see that these two lines are showing nonstandard values and that also could be a source of your issue:

OGA Version: Registered, 1.6.28.0
Signed By: N/A, hr = 0x80096010

If the advice about searching for the *.dat files does not work, I would suggest doing an internet seearch for "remove oga" to see manual uninstallation instructions.
- Proposed as answer by Darin Smith MS Tuesday, December 28, 2010 11:13 PM
- Marked as answer by Darin Smith MS Wednesday, December 29, 2010 10:09 PM
Saturday, December 25, 2010 5:50 AM
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Thanks for the advice. I'm currently on vacation for a week but I'll post back as soon can try these tips. :).

Sunday, December 26, 2010 7:50 AM

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Office 2007 Shows Not Genuine After Activation

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