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Office 2007 Shows Not Genuine After Activation RRS feed

  • Question

  • My copy of Office 2007 shows not genuine after activation. I've tried uninstalling and reinstalled 2-3 with no result. Help!

    Here are my MSDiag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {DAF69BC6-7EC0-405B-81A3-5366939313FE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DAF69BC6-7EC0-405B-81A3-5366939313FE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-549463222-2778071461-3742818125</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>C8323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4DA298F44780734</Val><Hash>nJTZQhC003kM5AglCNPQ9ZmP6l0=</Hash><Pid>81602-922-6503572-68650</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6001.0000-1722010
    Installation ID: 009815938976020694177990520564266193390011525996673232
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAeqha6YhA8nu2WWT+iP0KCMTY8vSaiEQlgtmsVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Note: This computer DID have a pirate version of Office 2007 Enterprise Edition when I bought it used. I uninstalled this version and put on my store purchased Office Home and Student 2007. Is this part of the problem?

    Friday, December 24, 2010 2:39 PM

Answers

  • Hello Lamermann,

    It's possible that the *.dat file that is being picked up is in a nonstandard location that the FixIt normally does not check, or that there was yet another previous version of Office that uses a different license file name.

    Search your computer for these files:

    Opa12.dat

    Opa11.dat

    Data.dat

    Before the OGA program was retired last week, we would have also advised you to visit www.microsoft.com/genuine and to click on the Validate Office button, which would have rerun the oga validations utility and most likely would have cleared up the issue.  Looking at your report, I can see that these two lines are showing nonstandard values and that also could be a source of your issue:

    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010

    If the advice about searching for the *.dat files does not work, I would suggest doing an internet seearch for "remove oga" to see manual uninstallation instructions.

    • Proposed as answer by Darin Smith MS Tuesday, December 28, 2010 11:13 PM
    • Marked as answer by Darin Smith MS Wednesday, December 29, 2010 10:09 PM
    Saturday, December 25, 2010 5:50 AM

All replies

  • Hello Lamermann,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Your current installation of Office H&S 2007 is showing as a genuine retail licensed installation of Office, so no worries with that one :-)

    You wrote, "Note: This computer DID have a pirate version of Office 2007 Enterprise Edition when I bought it used. I uninstalled this version and put on my store purchased Office Home and Student 2007. Is this part of the problem?"

    Yes, the previous nongenuine installation did leave behind its license file, which is not deleted or overwritten with a reinstallation or uninstallation. hat's probably what's being picked up as "nongenuine."

    Please run the MS FixIt or follow the "Let Me Do It Myself" steps in Method 1 of this MS KB article:  http://support.microsoft.com/kb/919895

    It's likely that you will have to reactivate your existing Office H&S 2007 after running the FixIt and restarting, but that should only take a few seconds for online activation and should go smoothly.  Not to worry about "using up" one of the three allowed simultaneous activations with Office H&S 2007 as it is on the same computer so it won't count as a new activation.

    Post back to let us know how you do :-)

     

    Friday, December 24, 2010 3:30 PM

  • Thanks for the quick reply.

    I ran the MS FixIt from the link provided (http://support.microsoft.com/kb/919895). After running it, I rebooted my computer, and ran Word 2007. It prompted me to re-activate. I successfully re-activated through the internet and restarted Word 2007. However, the "This copy of Office is not genuine" tab still displays. :(.

     

    Friday, December 24, 2010 4:36 PM
  • Hello Lamermann,

    It's possible that the *.dat file that is being picked up is in a nonstandard location that the FixIt normally does not check, or that there was yet another previous version of Office that uses a different license file name.

    Search your computer for these files:

    Opa12.dat

    Opa11.dat

    Data.dat

    Before the OGA program was retired last week, we would have also advised you to visit www.microsoft.com/genuine and to click on the Validate Office button, which would have rerun the oga validations utility and most likely would have cleared up the issue.  Looking at your report, I can see that these two lines are showing nonstandard values and that also could be a source of your issue:

    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010

    If the advice about searching for the *.dat files does not work, I would suggest doing an internet seearch for "remove oga" to see manual uninstallation instructions.

    • Proposed as answer by Darin Smith MS Tuesday, December 28, 2010 11:13 PM
    • Marked as answer by Darin Smith MS Wednesday, December 29, 2010 10:09 PM
    Saturday, December 25, 2010 5:50 AM
  • Thanks for the advice. I'm currently on vacation for a week but I'll post back as soon can try these tips. :).
    Sunday, December 26, 2010 7:50 AM