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Microsoft Office:Mac 2004 Student and Teacher Edition RRS feed

  • Question

  • Is it possible to de-activate a product key that was installed on a laptop that was stolen, to use on a replacement laptop?  The stolen laptop was recovered by the police, and was kept as evidence in a felony theft case.  The insurance company reimbursed us for the loss, so that we could purchase a new laptop.  We would like to use the program on it.  The insurance company took the stolen laptop, after the case was closed.  I have documentation from the police department to back-up my case, and can get the same from Country Companies Insurance.  Please advise.

     

    Saturday, June 7, 2008 4:49 AM

Answers

  • What you need to do is request a replacement.  Please see the following:

     

    How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
    http://support.microsoft.com/kb/326246/en-gb

    Saturday, June 7, 2008 10:35 PM
  • Dlynn623,

     

     

    Please go to the website that Carey had mentioned up above and explain what had happened and why you need to have

    a replacement for the genuine Microsoft product.  They will be able to assist with you further.

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.

     

    Lori MS

     

    Monday, June 9, 2008 9:19 PM

All replies

  • What you need to do is request a replacement.  Please see the following:

     

    How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
    http://support.microsoft.com/kb/326246/en-gb

    Saturday, June 7, 2008 10:35 PM
  • Dlynn623,

     

     

    Please go to the website that Carey had mentioned up above and explain what had happened and why you need to have

    a replacement for the genuine Microsoft product.  They will be able to assist with you further.

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.

     

    Lori MS

     

    Monday, June 9, 2008 9:19 PM