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Microsoft Office:Mac 2004 Student and Teacher Edition

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Is it possible to de-activate a product key that was installed on a laptop that was stolen, to use on a replacement laptop? The stolen laptop was recovered by the police, and was kept as evidence in a felony theft case. The insurance company reimbursed us for the loss, so that we could purchase a new laptop. We would like to use the program on it. The insurance company took the stolen laptop, after the case was closed. I have documentation from the police department to back-up my case, and can get the same from Country Companies Insurance. Please advise.

Saturday, June 7, 2008 4:49 AM

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What you need to do is request a replacement. Please see the following:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gb

Saturday, June 7, 2008 10:35 PM
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Dlynn623,

Please go to the website that Carey had mentioned up above and explain what had happened and why you need to have

a replacement for the genuine Microsoft product. They will be able to assist with you further.

Thank you for visiting the Microsoft Genuine Advantage Forum.

Lori MS

Monday, June 9, 2008 9:19 PM

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What you need to do is request a replacement. Please see the following:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gb

Saturday, June 7, 2008 10:35 PM
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Dlynn623,

Please go to the website that Carey had mentioned up above and explain what had happened and why you need to have

a replacement for the genuine Microsoft product. They will be able to assist with you further.

Thank you for visiting the Microsoft Genuine Advantage Forum.

Lori MS

Monday, June 9, 2008 9:19 PM