locked
OCS Stopped working! (front-end service won't start).

    Question

  • Getting error:
    "Windows could not start the office communications server front-end on local computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -1008193021."

    There is SOME documentation to this error on the web but I've not found anything useful....

    The installation of OCS is about 6 months old, and it worked perfectly since install until this error.

    It's running on Windows server 2003. Not DC.
    Running SQL 2005.

    Any ideas?

    I've been trying to get this working for the past 3 days. :S
    Monday, March 30, 2009 10:17 PM

Answers

All replies

  • Nothing I can think of only with this Error. Can you please check the Office communciations Server Event logs and see if you have any other events? Check your Logon account is expired for OCS services? Please post any other events if you see.
    Jithendranath Reddy
    Monday, March 30, 2009 10:24 PM
  • Hi,

    Thanks for your quick response!
    The logon account is set to never expire and other services using the same account start normally.

    Event log shows the following:

    The Office Communications Server Front-End service terminated with service-specific error 3286774275 (0xC3E83203).

    And this is the log of when I attempt to start the services using the Deployment wizard:

    Office Communications Server 2007 Deployment Log
    Time Logged: Tuesday, March 31, 2009 10:16:07 AM Expand AllCollapse All

    Action Action Information Execution Result
    Execute Action       Failure
    [0xC3EC79E8] One or more errors occurred while starting services. Please see individual service for more information.
    Starting Service   Service Name: RTCSRV
    Descriptive Name: Office Communications Server Front-End
    Service Status: Error
      Failure
    [0xC3EC79E6] Service failed to start as requested.
    Starting Service   Service Name: RTCACPMCU
    Descriptive Name: Office Communications Server Telephony Conferencing
    Service Status: Already running
      Success
    Starting Service   Service Name: RTCIMMCU
    Descriptive Name: Office Communications Server IM Conferencing
    Service Status: Already running
      Success
    Starting Service   Service Name: RTCLOG
    Descriptive Name: Office Communications Server Archiving and CDR
    Service Status: Already running
      Success
    Starting Service   Service Name: RTCDATAMCU
    Descriptive Name: Office Communications Server Web Conferencing
    Service Status: Already running
      Success
    Starting Service   Service Name: RTCAVMCU
    Descriptive Name: Office Communications Server Audio/Video Conferencing
    Service Status: Already running
      Success




    I also attempted to unprep/(re?)prep ocs but could see no difference in outcome.

    Short of re-installing, what can I do??

    Monday, March 30, 2009 11:14 PM
  • Another thing that came to mind ..... Does the 'eval' installer eventually run out?
    I think it's been around 6 months since the installation took place, and whilst we have purchased OCS 2007 std, I don't know if the license has actually been entered .....
    How do I check this?
    Tuesday, March 31, 2009 4:47 AM
  • I have the exact same problem. I have the eval version and it has been 6 months. I am trying to figure out how to update to the full version we purchased, but I don't know if the only way is to completely uninstall the eval version and install the full version.
    I think I found the answer, but I haven't tried it. You may want to take a look:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=54A5521D-A928-46F2-8BF7-125DA636DD2E&displaylang=en
    • Marked as answer by zayindaleth Thursday, April 02, 2009 1:04 AM
    Wednesday, April 01, 2009 8:55 PM
  • Hi!
    It's comforting knowing that someone's going through the same quarrels. :S

    I have established that it is, in fact, a problem with the eval version expiring.
    (ocs event log proves this: The evaluation period ofr Microsoft Office Communications Server 1007 has expired. Please upgrade from the evaluation version to the full released version of the product).


    I will follow the instructions in the link you provided and report the outcome.
    Thursday, April 02, 2009 12:21 AM
  • I have the exact same problem. I have the eval version and it has been 6 months. I am trying to figure out how to update to the full version we purchased, but I don't know if the only way is to completely uninstall the eval version and install the full version.
    I think I found the answer, but I haven't tried it. You may want to take a look:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=54A5521D-A928-46F2-8BF7-125DA636DD2E&displaylang=en

    This certainly did the trick!
    Wow, days of headaches and it was so simple!

    We've a standard edition version of mocs, and to upgrade it to full, it's as simple as:

    MsiExec.exe /i Server.msi EVALTOFULL=1 /l*v C:\Upgrade.log


    (navigate to Setup\i386\setup directory of your mocs installation format to find Server.msi)

    This command does everything for you.

    The only issue I encountered was that I needed to remove/add all users back.
    Not sure if it's something I did whilst trying to solve the issue over the past few days, or it's something that needs to be done when upgrading.
    Not a big issue with me, as I've only got 50 users and all in only 3 different OUs.

    Thanks again!

    Thursday, April 02, 2009 1:07 AM