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    I have uninstalled and reinstalled one care. I am still not able to get my virus ware and malware to go green. It says that my subscription expires in 1 day, but in the corner of one care it says my subscription expires in 8/09. What is going on I've not had an automatic update in awhile, so I do it manually. I am frustarted bc I can't find a number to call and talk to a person. What can I do to remedy this problem.

     

    Thank you,

    razzi

    Saturday, March 8, 2008 3:41 AM

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     razzi74 wrote:

     

    I have uninstalled and reinstalled one care. I am still not able to get my virus ware and malware to go green. It says that my subscription expires in 1 day, but in the corner of one care it says my subscription expires in 8/09. What is going on I've not had an automatic update in awhile, so I do it manually. I am frustarted bc I can't find a number to call and talk to a person. What can I do to remedy this problem.

     

    Thank you,

    razzi

    I think you have something conflicting with the update process in OneCare, causing you to have to do this manually. If you are also getting a message about expiration, yet the actual status in the OneCare screen reflects the correct expiration date, something in the OneCare database sounds like it is out of whack.

    Please contact support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, March 10, 2008 3:50 PM
    Moderator