Genuine Outlook 2007 says it's not RRS feed

  • Question

  • I had a non-genuine Office 2007 on my computer but I only needed Outlook. So I uninstalled Office, bought a copy of Outlook 2007 and installed it. When I launch Outlook, it still says that it's not genuine even though it activates fine. How can I fix it?

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TQMGX-TFYG9-27MJ3
    Windows Product Key Hash: Cv5Fv09KjykUwnmol+yvsEYtTi0=
    Windows Product ID: 76413-OEM-2214955-88049
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {0FEEE553-803D-413D-917C-229D8857B9E4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0FEEE553-803D-413D-917C-229D8857B9E4}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-27MJ3</PKey><PID>76413-OEM-2214955-88049</PID><PIDType>3</PIDType><SID>S-1-5-21-299502267-1220945662-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071212000000.000000+000</Date></BIOS><HWID>857139F70184E06A</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>76C4E347484DF10</Val><Hash>eRSnkzzGBcxh7YTnO2tUHvmuyNU=</Hash><Pid>81610-904-9130672-62003</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14260:ASUSTeK Computer Inc|15977:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    Monday, November 23, 2009 6:05 PM


  • Hello JDuchesneau9,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    As you noted, your retail license of Outlook 2007 is reporting as Genuine.

    Now all we have to do is a little clean-up of the remnants of the nongenuine Office 2007, and we'll be done.

    Try the first step, and if you continue to see the nongenuine notices when you start an Office program, move on to the second step.

    First step:  Open an Office program and when you see the nongenuine notice, look for the "Learn More Online" link.  Click on the link to go to a Microsoft web page.  Part of what happens in the background while you go to this page is that the OGA Notification Utility is re-checking the Genuine status of your Office.  Once the page loads, close Internet Explorer, restart the computer and then once more, open an Office program.  If the recheck worked, then you should no longer see nongenuine notices.

    If you are still seeing nongenuine notices, proceed to the second step below.

    Second step:  Click on this link http://support.microsoft.com/kb/919895/ to go to a Microsoft Knowledgebase page.  Scroll down the page until you see the "FixIt" in Method 3.  Click on the FixIt icon to download and run the FixIt.  Once it completes, restart the computer and open an Office program.  If you are asked to Activate Office, please do so.  After activation completes, visit www.micosoft.com/genuine and click on the Validate Office button.  Office should Validate normally.  Next, open an Office program and you should no longer receive nongenuine notices.

    Finally, if you have not already done so, run Windows Updates from your computer to get your Genuine retail installation of Outlook 2007 up-to-date.

    Let us know how you do! :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:51 PM
    Monday, November 23, 2009 6:15 PM