locked
Windows 7 Won't Activate: Code 0xC004C003 (Product key blocked) RRS feed

  • Question

  • I did a fresh install of Win7Pro last week on a new hard drive.  The copy of Windows 7 came (you guessed it) off of Ebay.  The packaging and media look to be the real deal (at least as far as I can tell; the holograms aren't stickers, etc.).  The install went fine as well; the key was accepted, I could swear I activated during the install, and Microsoft Security Essentials phoned home with no problems.

    Everything was fine until after a few windows updates were installed this evening.  I now have a message popping up from the task bar every few hours telling me to activate.  The install is also showing up as unactivated in the system properties ("25 days to activate. Activate Windows now.")

    When I try to activate (re-activate?), I'm told that the product key has been blocked by Microsoft.  The automated phone system also error'd out, though that may have been due to me fumbling with the keypad.  The prompt wasn't altogether clear.  The odd thing is that when I click the "Buy a new product key online" option, I'm taken to a website that tells me that my install is genuine.  In fact, it's downright congratulatory ("Welcome to Windows! Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides.")

    My feeling right now is that I may have been sold a MSDN copy of Windows (the existence of which I am just now becoming aware of).  But I ultimately have no real idea.

    Regardless, here's my MGAdiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PQJ8T-4D6RC-CFTXJ
    Windows Product Key Hash: fRQuNQJNZvw6SXGQtf0f20brldI=
    Windows Product ID: 00371-221-4822426-86509
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {90A1D5E3-9379-4D1F-9967-13F6635378B0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{90A1D5E3-9379-4D1F-9967-13F6635378B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CFTXJ</PKey><PID>00371-221-4822426-86509</PID><PIDType>5</PIDType><SID>S-1-5-21-2292551917-2175260992-874455258</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4058CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6FET87WW (3.17 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20101203000000.000000+000</Date></BIOS><HWID>71BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6F   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-482242-00-1033-7600.0000-0342011
    Installation ID: 002050503071287785641526848966735245550136650815816345
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CFTXJ
    License Status: Initial grace period
    Time remaining: 36000 minute(s) (25 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 2/3/2011 1:05:23 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:3:2011 01:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAABAAAAAwABAAEA6GEy6wNBgIXIX7BUUPEuCBaUcAeEu5jpbm0eyUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6F  
      FACP            LENOVO        TP-6F  
      HPET            LENOVO        TP-6F  
      BOOT            LENOVO        TP-6F  
      MCFG            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      ECDT            LENOVO        TP-6F  
      SLIC            LENOVO        TP-6F  
      ASF!            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      TCPA                   
      SSDT            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F

    A few other notes that may or may not be pertinent:

    The "resolve" button in MGAdiag is grayed out.

    I changed a few registry entries after the install to force any newly created user accounts onto my data partition.

    When I installed XP mode, I seem to remember something going a little funny.  I honestly don't remember what, I was in kind of a hurry trying to get something up and running.

     

    That's all I can think off.  Any information would be greatly appreciated.  These 25 days to activate, not to mention the 45(?) days I have to deal with eBay if need be, will go quickly.

    Thursday, February 3, 2011 6:44 AM

Answers

All replies

  • From your MGA Report:

    Windows Product ID: 00371-221-4822426-86509

    Unfortunately, the Windows 7 Professional edition license installed was pirated from a "not-for-resale" MSDN Subscription license.  Contact the seller and demand a refund!  You can purchase a genuine Windows 7 Professional license from the Microsoft Store.  You'll need a "Full Version".

    More info: Blocked Keys

    Please see:   Report Suspected Piracy (in the U.S.)  or  Reporting Piracy Outside the United States


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 9:30 PM
    Thursday, February 3, 2011 7:12 AM
    Moderator
  • Okay.  Many thanks for the quick confirmation.  Time to get in touch with the seller.

    A few questions about after I get a genuine copy.  Will I have to reinstall?  I feverishly hope not, because the problem didn't come up until (naturally) after I had already spent the better part of a day on customizing settings, installing drivers, software, etc, etc.  I hate doing work over.

    Can I just get a boxed copy from a local retailer / Newegg and change the product key to the new one?  I seem to remember there being an option when running slui.exe 4 to enter a new key.  That is all I'm lacking, correct?  A valid product key?

    Thursday, February 3, 2011 8:23 PM
  • "Jacob_Williams" wrote in message news:6ea89da6-994b-4a11-a6fa-66da1922cc4a...

    Okay.  Many thanks for the quick confirmation.  Time to get in touch with the seller.

    A few questions about after I get a genuine copy.  Will I have to reinstall?  I feverishly hope not, because the problem didn't come up until (naturally) after I had already spent the better part of a day on customizing settings, installing drivers, software, etc, etc.  I hate doing work over.

    Can I just get a boxed copy from a local retailer / Newegg and change the product key to the new one?  I seem to remember there being an option when running slui.exe 4 to enter a new key.  That is all I'm lacking, correct?  A valid product key?


    Will you have to reinstall?
    No - assuming you purchase a Full (not Upgrade) Retail copy of your current counterfeit edition - but it would be a good idea, because you cannot guarantee that the counterfeit disks didn't come with unwelcome hangers-on.
     
    Get it wherever you like - as I say, you should get the Full Retail version, rather than an Upgrade, or an OEM copy. This will ensure that your new Key is accepted (other things being equal) when you attempt to replace the current one and activate.
     
    As to 'All I am lacking' - what you are lacking is
    1) a genuine disk
    2) a genuine Key
    3) a genuine Proof of Purchase
    4) a genuine ........
     
    A Key is not the License - merely the way to unlock the License.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 4, 2011 12:20 AM
    Moderator