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0xC004F063 BIOS missing a required license RRS feed

  • Question

  • Mini laptop with Windows 7.  The only change from purchase is that I recently restored it to it's original state.  Now I am getting the "0xC004F063 BIOS missing a required license" message.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6DHR7-X99PJ-3FGDB
    Windows Product Key Hash: QeXBTi1VsLHgVi2/T3o9Gqd7mLo=
    Windows Product ID: 00342-OEM-8992752-30008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {D8A483AB-F97D-43EF-8881-D4AE0AEA874E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8A483AB-F97D-43EF-8881-D4AE0AEA874E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3FGDB</PKey><PID>00342-OEM-8992752-30008</PID><PIDType>2</PIDType><SID>S-1-5-21-206677655-1048223204-3533058034</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-1100</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.19</Version><SMBIOSVersion major="2" minor="4"/><Date>20100112000000.000000+000</Date></BIOS><HWID>BEE60900018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530008-02-1033-7601.0000-1292013
    Installation ID: 008103054616684385387603558072985312860973791454988086
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 3FGDB
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 2
    Trusted time: 5/11/2013 5:25:16 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:9:2013 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAnJ8IC0LwVve+K7bUGO04jR5azsFyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011210  APIC1315
      FACP   011210  FACP1315
      HPET   011210  OEMHPET
      MCFG   011210  OEMMCFG
      SLIC   HPQOEM  SLIC-MPC
      OEMB   011210  OEMB1315
      ASF!   LEGEND  I865PASF
      SSDT   PmRef  CpuPm

    Saturday, May 11, 2013 10:45 AM

Answers

  • They are possibly connected - I suggest that you contact HP and order a set of recovery disks for your machine, and then use those for a restore back to ex-factory state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 1:41 AM
    Moderator

All replies

  • The message you're getting is usually associated with having installed using a retail copy of Windows with the OEM_SLP Key found using a Keyfinder app.

     

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 11:27 AM
    Moderator
  • The message you're getting is usually associated with having installed using a retail copy of Windows with the OEM_SLP Key found using a Keyfinder app.

     

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi |
    No - I do not work for Microsoft, or any of its contractors.

    The OS is the original one installed at the factory.  I can no longer read the product key on the bottom of the notebook as all but 7 digits have been worn off by use. 6 of them are together and one is off by itself. I have a number that I did find in the notebook using a freeware program, but it isn't accepted and it is different than the code I can read on the bottom.

    Is this enough information to activate it by phone, and if so, can you give me the number to call? If this can't be done, I guess I will be looking for a Linux Distro to use. So very frustrating.

    Thank you for your help

    Peg


    • Edited by Gmapeg4 Saturday, May 11, 2013 5:12 PM added info
    Saturday, May 11, 2013 5:10 PM
  • The OEM_SLP Key relies on two other factors to be able to self-activate every time the machine boots.

    1) the proper SLIC table in the BIOS, which contains licenses for the OS.

    2) the proper certificates in the OS itself - inserted by the manufacturer when they build the model machine, and transferred in the Recovery media.

    Just in case it's a problem with the Licensing Store, please try this...

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case (you'll have to cancel out at this point, since you can't read the Key)

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Saturday, May 11, 2013 5:21 PM
    Moderator
  • When I clicked to copy this report, I got the following msg:

    Failed to create output files, hr=0x80070002. Please contact support.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6DHR7-X99PJ-3FGDB
    Windows Product Key Hash: QeXBTi1VsLHgVi2/T3o9Gqd7mLo=
    Windows Product ID: 00342-OEM-8992752-30008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {D8A483AB-F97D-43EF-8881-D4AE0AEA874E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8A483AB-F97D-43EF-8881-D4AE0AEA874E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3FGDB</PKey><PID>00342-OEM-8992752-30008</PID><PIDType>2</PIDType><SID>S-1-5-21-206677655-1048223204-3533058034</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-1100</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.19</Version><SMBIOSVersion major="2" minor="4"/><Date>20100112000000.000000+000</Date></BIOS><HWID>BEE60900018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530008-02-1033-7601.0000-1292013
    Installation ID: 004110153296980796446096513773842891646134532583685962
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 3FGDB
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 2
    Trusted time: 5/11/2013 3:36:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:9:2013 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAnJ8IC0LwVve21L4rGO04jR5azsFyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011210  APIC1315
      FACP   011210  FACP1315
      HPET   011210  OEMHPET
      MCFG   011210  OEMMCFG
      SLIC   HPQOEM  SLIC-MPC
      OEMB   011210  OEMB1315
      ASF!   LEGEND  I865PASF
      SSDT   PmRef  CpuPm

     

    Saturday, May 11, 2013 8:43 PM
  • Try validating at www.microsoft.com/genuine/validate using Internet Explorer - what happens?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 10:55 PM
    Moderator
  • It takes me to a window asking for a genuine product key. 

    I have wondered if it would help anything if I could again restore it to original factory state?  However, for some reason, I can no longer get to that option.  The Recovery drive is still there but when I try to do it, I am only given the option to restore it to an earlier time, not a complete recovery.  Could these 2 problems be connected in any way?

    • Edited by Gmapeg4 Sunday, May 12, 2013 1:37 AM
    Sunday, May 12, 2013 1:34 AM
  • They are possibly connected - I suggest that you contact HP and order a set of recovery disks for your machine, and then use those for a restore back to ex-factory state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 1:41 AM
    Moderator