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Windows 7 activation problems after clean install. RRS feed

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    Hi all,

    I am seeking advice on what to do as my product key is not allowing me to activate Windows 7 any more. I installed Win7 Pro a while back and it worked fine, i then decided to do a clean install of windows as i had quickly built up junk. I performed a clean install, and was plagued by various problems which i could not rectify. I then performed another clean install in the hope of trying to get it working again. The problems persisted and i contacted support which recommended yet ANOTHER clean install. The current installation works, however the product key has stopped working, most likely blocked.

    I attempted to contact Microsoft support again, but apparently i'm not eligible for free support any more. Is there any way i can get a activated Windows without having to pay the premium? (again)

    EDIT: Just to iterate, i have not installed this particular copy of Windows on any other system, i just want this one working.

    And here is the diagnostic if it helps at all:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85067
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1ED59946-A75F-49D4-98C3-811A8CBB8DBE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Levi\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1ED59946-A75F-49D4-98C3-811A8CBB8DBE}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85067</PID><PIDType>5</PIDType><SID>S-1-5-21-2474843735-4067411559-3237423406</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="6"/><Date>20091123000000.000000+000</Date></BIOS><HWID>56BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-2057-7600.0000-0112010
    Installation ID: 008300873500094632768470479470094023520830653363254531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Initial grace period
    Time remaining: 31740 minute(s) (22 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 19/01/2010 20:52:50

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQABAAAABAABAAEA6GGkUsxapnZCxoCWkC8SLeqDCoDCYghVQHQa9xv3dlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 112309 APIC1544
      FACP 112309 FACP1544
      HPET 112309 OEMHPET 
      MCFG 112309 OEMMCFG 
      OEMB 112309 OEMB1544
      ASPT 112309 PerfTune
      OSFR 112309 OEMOSFR 


    • Edited by Skynthos Tuesday, January 19, 2010 8:14 PM Added a bit.
    Tuesday, January 19, 2010 7:40 PM

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    Hi Skynthos,

      Do you still have the packaging that the Windows 7 came in?  If so, I believe you will see that it is an Upgrade version.

      To install an Upgrade, you must start the Upgrade Install process from within the older copy of Windows (meaning you put the upgrade disk into the computer while the older copy of Windows is running).  This is known as an Upgrade Install

      If you put the disk in the computer and then start the computer, this would cause the computer to boot from the install disk. This type of install is known as a 'Clean' or 'Full' Install. 

      I believe the reason the install worked before is because you did a Upgrade type Install and the reason it didn't work this time is because you did a Clean install.  An Upgrade Key will not work in Windows installed using the Clean Install process. This is actually a very common mistake.

      Now, the reason it says the key is blocked is because your Windows is currently using a Keyless Install key.
    When you did the Clean Install and then tried to enter an Upgrade Product Key, Windows would not accept the key.  Since you completed install, and your Upgrade Key was not used for the install, Windows used it's own "Keyless Install" key.  This key acts as a Trial key and allows the user to use Windows for 30 days.  Keyless Install keys are Blocked from Activation.    So the message you get saying your key is blocked is not talking about your Upgrade Key, but is refering to the Keyless Install key. 

      Ultimatly, to be able to use an Upgrade Key, the software must be installed using the Upgrade Process as I described above.  

      If you need any further assistance regarding this issue, please see the 'Install, Upgrade and Activation' section of the Windows 7 Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windows7 or since you are using a Retail copy of Windows, you may still have time left on the 90 days of Free Phone Support that comes with Retail Windows. If you do still have free phone support time left and wish to use it, contact Windows 7 support at http://support.microsoft.com   


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 21, 2010 10:27 PM
    Thursday, January 21, 2010 10:24 PM

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    Hello Skynthos,


       From your Diagnostic Report I assume that "however the product key has stopped working, most likely blocked." means you are getting some sort of error when you attempt to Activate.  If so, have you attempted to Activate by Phone?  If so, what happened?

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, January 19, 2010 9:02 PM
    Tuesday, January 19, 2010 9:02 PM
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    Hi, thanks for the reply.

    Yeah i get an error telling me my product key is for update only(which its not because it worked before) and when i attempted to activate via the command line i got an error saying the activation server has rejected the key and it is blocked.

    I have not tried to activate by phone, i could not find a number for the UK.

    Cheers,

    Levi.
    Tuesday, January 19, 2010 9:05 PM
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    Hi Skynthos,

      Do you still have the packaging that the Windows 7 came in?  If so, I believe you will see that it is an Upgrade version.

      To install an Upgrade, you must start the Upgrade Install process from within the older copy of Windows (meaning you put the upgrade disk into the computer while the older copy of Windows is running).  This is known as an Upgrade Install

      If you put the disk in the computer and then start the computer, this would cause the computer to boot from the install disk. This type of install is known as a 'Clean' or 'Full' Install. 

      I believe the reason the install worked before is because you did a Upgrade type Install and the reason it didn't work this time is because you did a Clean install.  An Upgrade Key will not work in Windows installed using the Clean Install process. This is actually a very common mistake.

      Now, the reason it says the key is blocked is because your Windows is currently using a Keyless Install key.
    When you did the Clean Install and then tried to enter an Upgrade Product Key, Windows would not accept the key.  Since you completed install, and your Upgrade Key was not used for the install, Windows used it's own "Keyless Install" key.  This key acts as a Trial key and allows the user to use Windows for 30 days.  Keyless Install keys are Blocked from Activation.    So the message you get saying your key is blocked is not talking about your Upgrade Key, but is refering to the Keyless Install key. 

      Ultimatly, to be able to use an Upgrade Key, the software must be installed using the Upgrade Process as I described above.  

      If you need any further assistance regarding this issue, please see the 'Install, Upgrade and Activation' section of the Windows 7 Answers Forum http://social.answers.microsoft.com/Forums/en-US/category/windows7 or since you are using a Retail copy of Windows, you may still have time left on the 90 days of Free Phone Support that comes with Retail Windows. If you do still have free phone support time left and wish to use it, contact Windows 7 support at http://support.microsoft.com   


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 21, 2010 10:27 PM
    Thursday, January 21, 2010 10:24 PM
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    Hi Darin,

    Thanks for the help up to now. I bought Windows 7 Pro under the student offer scheme that is available in the UK. It said on the website that i would have to do a clean install in order to use Win7 Pro. I really don't know what i am going to do with it because this machine was not previously running Windows therefore i cannot upgrade from anything. I tried contacting support, but it tells me i am not eligible for any free support at all.

    I will try to contact the support offered on the site that was used to download the student offer.

    Thanks,


    Levi.
    Friday, January 22, 2010 10:03 AM
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    I'm having exactly the same problem- I read I would have to do a clean install using the student license as well. I even asked at the fact that the packaging says "upgrade" in small print at the store and with the campus IT support at Indiana University; they said I can use the license for a clean installation. When I called Microsoft support, they said I could just click "cancel" on install and upgrade later online. All that did was took me into the trial for the OS and now I'm locked out again. What a frustrating experience. I'll have to try pursuing the options above, but it looks like I'm in the same boat as you, Levi-- stuck.

    -john
    Monday, January 25, 2010 3:06 AM