none
Win7 Genuine Advantage Validation Issue. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FC83Q-RJ7R7-HFTWB
    Windows Product Key Hash: h/cMPjzaO5igCSMW2Y5xs4BE15s=
    Windows Product ID: 00426-OEM-9154351-70494
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {EE020D80-70EE-4200-A190-B87EE656C9EA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EE020D80-70EE-4200-A190-B87EE656C9EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HFTWB</PKey><PID>00426-OEM-9154351-70494</PID><PIDType>3</PIDType><SID>S-1-5-21-2015591263-1037412404-3171608387</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0803   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120806000000.000000+000</Date></BIOS><HWID>2B9F3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>395CE1210AF4588</Val><Hash>XziUWkrPj0YIkDd0DmM1DDptP5A=</Hash><Pid>89392-708-1620156-65648</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-543-570494-02-1033-7601.0000-0992013
    Installation ID: 013090000664147644373583818694476025807734229450464984
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HFTWB
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/16/2013 9:25:28 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 4:10:2013 02:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: RgAAAAIABAABAAIAAwADAAAABQABAAEAbCYY/Sio7TBGvIQ0jCZoZfblznBa67U97ngwB6ZO740zXYY/coq+QdHI6Qnqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 080612 APIC0944
      FACP 080612 FACP0944
      HPET 080612 OEMHPET 
      MCFG 080612 OEMMCFG 
      OEMB 080612 OEMB0944
      ASPT 080612 PerfTune
      OSFR 080612 OEMOSFR 
      SSDT DpgPmm CpuPm


    Wednesday, April 17, 2013 3:28 AM

Answers

  • Update on my case.  Long story but for anyone else who finds this post, this is what happened.

    MS said either my key code was not valid in all of their systems, or my OS was corrupt.  I could reenter my keycode and validate it.  MS did confirm that i did have a valid keycode and they could see it in their system.  When i went to http://www.microsoft.com/genuine/validate/ it would say my keycode was NOT genuine, even after MS did confirm that i have a work genuine validated keycode.  MS gave me a new keycode and i was still having the same problem.  It would validate but http://www.microsoft.com/genuine/validate/ would say it is not genuine, even after MS gave me the new keycode.  Next i had to download win 7 with sp1 from MS and did a repair install.  I had to enter in my new keycode and validate.  This time it worked.

    Next i had to re-install all of my MS updates.  Well, it would error our re-installing all of the MS updates.  So i had to do them one by one and that worked.  Now my OS is up to date and no more pop ups saying my OS is not genuine.  

    BTW, MS tier 2 admitted to me that this problem is happening all of the time.  I am not the first person to call them with this issue.  If you have this problem, please only talk to tier 1 once.  Escalate your issue to tier 2.  

    Thanks 

    Friday, April 26, 2013 10:08 PM
  • Call them back - if you get the same rubbish response, ask to speak to a supervisor.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 10:23 AM
    Moderator

All replies

  • I bought my new copy of Win 7 Ultimate from a local retail store, not ebay.  I have re-entered my activation code and then it says it will take a few minutes to validate.  It comes back validated but i still keep getting this error message.  0x8004fe21.  My copy is legit and have noticed that my computer will blue screen every once in a while but can not tell why.  I also updated my asus bios P6X58D-E version 0803 to get support for a new sdd that i want to install as my OS and boot hard drive.  

    Besides this error about not having a valid win 7 OS, can i install my new sdd, change my bios to make it my boot hdd, install my legal copy of win 7 again on this hdd, validate it on this new sdd without having problems from MS?

    Thanks 

    Wednesday, April 17, 2013 3:37 AM
  • It appears you need to download and install the Intel Rapid Storage Technology Drivers (f6flpy-x64.zip), then restart your PC.

    Carey Frisch

    Wednesday, April 17, 2013 4:24 AM
    Moderator
  • Wednesday, April 17, 2013 4:43 AM
    Answerer
  • Drivers did not fix this issue
    Wednesday, April 17, 2013 5:32 AM
  • Thanks George, but i do not have Vistalizator installed on my PC.  

    Right now i am not sure what else to do.  I tried calling MS http://support.microsoft.com/contactus/cu_sc_genadv_master# 

    Microsoft Genuine Advantage Phone

    Windows 7: 1-866-530-6364

    The tech support guy had me go to MyComputer > Properties > Windows activation.  I told him that my computer says Windows is activated.  He said great and to enjoy using my computer.  I told him that was not the problem, i keep getting a Microsoft pop up saying my pc is not active and need to activate it.  He said to enjoy using my computer and asked if i needed anything else.  Well, he just did not understand the problem.

    Now what?

    Wednesday, April 17, 2013 5:38 AM
  • Call them back - if you get the same rubbish response, ask to speak to a supervisor.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 10:23 AM
    Moderator
  • Update on my case.  Long story but for anyone else who finds this post, this is what happened.

    MS said either my key code was not valid in all of their systems, or my OS was corrupt.  I could reenter my keycode and validate it.  MS did confirm that i did have a valid keycode and they could see it in their system.  When i went to http://www.microsoft.com/genuine/validate/ it would say my keycode was NOT genuine, even after MS did confirm that i have a work genuine validated keycode.  MS gave me a new keycode and i was still having the same problem.  It would validate but http://www.microsoft.com/genuine/validate/ would say it is not genuine, even after MS gave me the new keycode.  Next i had to download win 7 with sp1 from MS and did a repair install.  I had to enter in my new keycode and validate.  This time it worked.

    Next i had to re-install all of my MS updates.  Well, it would error our re-installing all of the MS updates.  So i had to do them one by one and that worked.  Now my OS is up to date and no more pop ups saying my OS is not genuine.  

    BTW, MS tier 2 admitted to me that this problem is happening all of the time.  I am not the first person to call them with this issue.  If you have this problem, please only talk to tier 1 once.  Escalate your issue to tier 2.  

    Thanks 

    Friday, April 26, 2013 10:08 PM
  • Thanks for your backstory!

    You particular error is not one of the more common ones - at least in any of the forums I follow.

    The usual cause, is (as George says) the installation of Vistalizator to allow second language interfaces, but I am aware of other potential causes.

    It's good to know that a repair install works for this.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 27, 2013 6:55 AM
    Moderator