Error msg 0014-80072efa RRS feed

  • Question

  • I am trying to install Live OneCare and keep getting the above error when it looks for updates. Can't seem to get past this point. Does anyone know where to go next?

    Sunday, October 21, 2007 10:26 PM


  • Is this the released version 1.6 or the 2.0 beta?

    Error 0014 means that it can't download the files needed for the install. Sometimes that is due to a server or network issue, but it is usually due to conflicting software on your end - perhaps a 3rd party firewall, a download manager, parental controls, other security software still installed, or an authenticated proxy server (typical in a corporate environment, means you need to log into a proxy server to access the Internet). You can contact support for help if it persists and the above don't apply in your case.

    Support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    Monday, October 22, 2007 2:06 AM