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Date & time correct but? RRS feed

  • Question

  •  

    Hi All,

     

    a newbie to here so be gentle.

     

    I switched on my laptop to find that it had failed the validation process..... because the date and time was wrong?

     

    I checked and updated this by sync etc but still failed?

     

    What happened?

     

    Please help.

     

    Thanks

     

    Spikey

     

     

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Failed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
    Tuesday, January 29, 2008 8:43 PM

Answers

  • Hello Spykey,

     

    Please refer to the owner's manual for your computer system on how to adjust the date and time in your system bios and this should resolve your issue.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Tuesday, January 29, 2008 9:58 PM

All replies

  • Hello Spykey,

     

    Please refer to the owner's manual for your computer system on how to adjust the date and time in your system bios and this should resolve your issue.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Tuesday, January 29, 2008 9:58 PM
  •  Matt Prall MS wrote:

    Hello Spykey,

     

    Please refer to the owner's manual for your computer system on how to adjust the date and time in your system bios and this should resolve your issue.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

     

    HI Matt,

     

    I have checked, doubled checked and changed the time and date and even syncronised it.

     

    Re-booted but still the same?

     

    Any more ideas?

     

    Thanks.

     

    Spikey

    Wednesday, January 30, 2008 8:39 PM
  • Hello Spykey,

     

    Have you confirmed (not in Windows) but in your system's bios that the correct date and time are displayed?  When you run the diagnostics are you provided with any options for the WGA diagnostics to repair the issue automatically?  Also can you please run the MGA diagnostics and post the results here, please refer to this post on how to accomplish this: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 30, 2008 9:12 PM
  •  Matt Prall MS wrote:

    Hello Spykey,

     

    Have you confirmed (not in Windows) but in your system's bios that the correct date and time are displayed?  When you run the diagnostics are you provided with any options for the WGA diagnostics to repair the issue automatically?  Also can you please run the MGA diagnostics and post the results here, please refer to this post on how to accomplish this: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Hi again Matt,

     

    Can you please tell me exactly how to check this  (System's bios)so that I know I have doen this correctly.

     

    Thanks

    Wednesday, January 30, 2008 9:48 PM
  • Hello Spykey,

     

    Since every computer is different you will need to refer to the owners manual of the system you purchased on how to enter the system bios to change your date/time.  If you have a machine such as Dell etc you can contact their technical support and they should be able to walk you through the process.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 30, 2008 9:52 PM
  •  Matt Prall MS wrote:

    Hello Spykey,

     

    Since every computer is different you will need to refer to the owners manual of the system you purchased on how to enter the system bios to change your date/time.  If you have a machine such as Dell etc you can contact their technical support and they should be able to walk you through the process.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Hi Matt,

     

    I have a IBM THINKPAD R31.... any help?

     

    Thanks

    Wednesday, January 30, 2008 9:54 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23807
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5937EA68-C1B3-43C0-A5CE-8A24A5C6D783}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5937EA68-C1B3-43C0-A5CE-8A24A5C6D783}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23807</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-688789844-1957994488</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2656NT1</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1FETF1WW (3.110)</Version><SMBIOSVersion major="2" minor="3"/><Date>20041116000000.000000+000</Date></BIOS><HWID>27000101020102000101010101A894B3DAAC4F01493125D99F2E76ABF08734D1BDB0C000000000</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17689</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, January 30, 2008 9:56 PM
  • Hello Spykey,

     

    Thank you for providing the diagnostic results.  Unfortunately I do not have access to any manuals regarding laptops such as IBM, Dell, Gateway etc.  You will need to refer to the owners manual for instructions on accessing the system bios or you will need to contact IBM technical support for assistance with this.

     

    Also it appears your copy of Microsoft Office XP Professional with FrontPage is not genuine.  Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     
     
    Thank you,
    Matt Prall, MS
    WGA Forum Manager
    Wednesday, January 30, 2008 10:05 PM