locked
Computer passes Validation but can not install media player 11 RRS feed

  • Question

  • Please Help - I run the validation process it says my computer passes but I can not install or use MS Media player 11

    I run Windows XP Home

     

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT

    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=

    Windows Product ID: 55277-OEM-2111907-00102

    Windows Product ID Type: 2

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: {A4EDB9A6-EEAD-4360-B24F-E9A2A3AE6BCF}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\oembios.bin

    File Mismatch: C:\WINDOWS\system32\oembios.dat

    File Mismatch: C:\WINDOWS\system32\oembios.sig

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A4EDB9A6-EEAD-4360-B24F-E9A2A3AE6BCF}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3504789499-1142198934-2836447382</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A7A6346F01848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/></MachineData>              <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4DD2498EEE8A1A8</Val><Hash>cLypJ+3OKdz+323DHjuTHAgZEP0=</Hash><Pid>54186-OEM-1793035-69748</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>7CA0856EEF34068</Val><Hash>94mr/om0aIUkopyb5rjsxL6QJNM=</Hash><Pid>54197-OEM-1693072-17748</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 24, 2007 5:40 PM

Answers

  • J.C.C.

     

    Rerun the mgadiag utility.  On the Windows tab, click the "Resolve" button.  It will run a script that can sometimes clear up the cryptographic problems that your system is experiencing.

     

    After doing that, restart the computer and navigate to this site http://www.microsoft.com/genuine/default.mspx?displaylang=en and click Validate Windows, let it run, restart.

    Please post back with results.

     

    Thank you,

     

    Stephen Holm, MS

     

    Tuesday, July 24, 2007 7:02 PM