Hi.
Can you see the description field (empty) or is the field gone (hidden, removed from DOM).
In general, I would approach such a problem following these steps:
1. This might be a UI problem witch means that either the field is cleaned up when the form loads or the data is not saved.
If this is an OnLoad problem you need to check that there is no code in the OnLoad event that might clean the field
4example: this would clean the description field value.
Code Snippet
crmForm.all.description.DataValue = null;
If this is an OnSave issue then I suggest you bind to the onsubmit event and see if the data exists in the xml sent to the server.
4example:
Code Snippet
function OnCrmPageLoad()
{
var SubmitForm = document.getElementById( crmForm.SubmitFormId );
SubmitForm.attachEvent( "onsubmit" , OnCrmFromSave );
}
function OnCrmPageSave()
{
var SubmitForm = document.getElementById( crmForm.SubmitFormId );
alert( SubmitForm.crmFormSubmitXml.value )
}
OnCrmPageLoad();
If you can't see the description xml node then this is your problem.
2. If this does not help check if someone created a workflow ,using the workflow manager, that might delete the field.
3. Finally I would check whether any callouts are defined for the order entity.
Open the callout.config.xml at the [CRM Install dir] \ Server \ Assembly \ Bin \ callout.config and look for an
order definition
4example:
<callout entity="salesorder" event="PreCreate">
If so you will need deepen your search and check the callout implementation.
4. I would also check if the description field data disappears on an already existing order (Update).
Cheers,
Adi
