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One Care install on new system RRS feed

  • Question

  •  

    Hello, first off thanks for the help in the past.

     

    I just setup a new HP Vista system yesterday and have installed from CD one care. One care runs but advises me to subscribe. I am not adding a system to any network this is stand alone. This system is replacing my older system. I have used one care since beta and love it.

     

    when I hit subsribe it wants me to add this system to another circle which I  do not have

     

    running one care 2.0

     

    thanks again

     

     

    Thursday, May 15, 2008 2:53 PM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the old PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't have access to the old PC and don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Thursday, May 15, 2008 4:02 PM
    Moderator

All replies

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the old PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't have access to the old PC and don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Thursday, May 15, 2008 4:02 PM
    Moderator
  • Steve, amy thanks  once again. Seems I was signing in with a different user name and did not realise it.

     

    Greatly appreciate the help

     

    have a great day

     

    Friday, May 16, 2008 7:00 PM
  • Thanks for confirming. Glad I could help.

    -steve

     

    Saturday, May 17, 2008 12:01 AM
    Moderator