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Windows 7 build 7600 not genuine message RRS feed

  • Question

  • I bought a T510 direct from Lenovo so I don't have an installation disc. Is there a fix for this?

     Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-MV8MH-98QJM-24367

    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=

    Windows Product ID: 55041-OEM-8992671-00437

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {82BB2CA9-598C-468B-BD7E-FCF431CCCF13}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\john\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{82BB2CA9-598C-468B-BD7E-FCF431CCCF13}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-361415816-1208015202-604240619</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4313CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6MET49WW (1.12 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100222000000.000000+000</Date></BIOS><HWID>CCBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2062009

    Installation ID: 015595523396780885750233219342453190547791716964999483

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 24367

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 2

    Trusted time: 4/13/2010 10:06:09 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: PASS

    Event Time Stamp: 4:13:2010 09:55

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GE+r802Ht50rljYEOJIMu7kJLFcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC LENOVO TP-6M   

      FACP LENOVO TP-6M   

      HPET LENOVO TP-6M   

      BOOT LENOVO TP-6M   

      MCFG LENOVO TP-6M   

      SSDT LENOVO TP-6M   

      ECDT LENOVO TP-6M   

      ASF! LENOVO TP-6M   

      SSDT LENOVO TP-6M   

      TCPA PTL CRESTLN

      SSDT LENOVO TP-6M   

      SSDT LENOVO TP-6M   

      SSDT LENOVO TP-6M   

     

     

     have an installation disc. Is there a fix for this?

    Tuesday, April 13, 2010 2:53 PM

Answers

  • You can insert the key from the COA sticker and activate over the phone, just type SLUI 4 in the search box, hit enter, select country and dial the number. Do not enter any menu options, wait and a real person will answer.

    OR

    Contact Lenevo, it appears this computer my have mistakenly shipped with no bios SLIC 2.1 marker. This is exceedingly strange as your bios is dated for 2010 and it doesn't even reflect any SLIC marker. Unless it was intended to ship with an alternative OS (linux) it should have a marker of some type. YOu can contact Lenovo suport and ask them for a solution, they may have an updated bios with the SLIC but make them have an authorized service technician do the flash so you don't harm your laptop.

    It is also possible that the marker exists but the OS fails to see it, in any case, contact lenovo or activate with the COA


    Tuesday, April 13, 2010 5:21 PM
  • Hello jerseyjohn,

    Just as an FYI...regarding reinstallation discs.

    Microsoft requires that its OEMs supply you the end user with a means to reinstall the OS.  If that means is based on the installed hard disk drive (such as a recovery partition accessed at startup with special keystrokes), then the manufacturer is also required to provide a utility that generates a set of DVD/CD based recovery discs, too, just in case the hard disk fails.  It is up to you to run the utility and make the recovery discs.

    Does your Lenovo have a Windows Certificate of Authenticity affixed to the bottom?  If so, what is the version and edition of Windows listed on the CoA?  Don't post the product key.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, April 13, 2010 7:55 PM

All replies

  • You can insert the key from the COA sticker and activate over the phone, just type SLUI 4 in the search box, hit enter, select country and dial the number. Do not enter any menu options, wait and a real person will answer.

    OR

    Contact Lenevo, it appears this computer my have mistakenly shipped with no bios SLIC 2.1 marker. This is exceedingly strange as your bios is dated for 2010 and it doesn't even reflect any SLIC marker. Unless it was intended to ship with an alternative OS (linux) it should have a marker of some type. YOu can contact Lenovo suport and ask them for a solution, they may have an updated bios with the SLIC but make them have an authorized service technician do the flash so you don't harm your laptop.

    It is also possible that the marker exists but the OS fails to see it, in any case, contact lenovo or activate with the COA


    Tuesday, April 13, 2010 5:21 PM
  • Hello jerseyjohn,

    Just as an FYI...regarding reinstallation discs.

    Microsoft requires that its OEMs supply you the end user with a means to reinstall the OS.  If that means is based on the installed hard disk drive (such as a recovery partition accessed at startup with special keystrokes), then the manufacturer is also required to provide a utility that generates a set of DVD/CD based recovery discs, too, just in case the hard disk fails.  It is up to you to run the utility and make the recovery discs.

    Does your Lenovo have a Windows Certificate of Authenticity affixed to the bottom?  If so, what is the version and edition of Windows listed on the CoA?  Don't post the product key.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, April 13, 2010 7:55 PM
  • The only sticker on the bottom identifies the model and CTO number/ Product ID . There is nothing else 
    Tuesday, April 13, 2010 9:33 PM
  • There should be a COA, the computer definitly qualifies and ships with Windows 7.

    I found something interesting on the Lenovo site.

    I am not going to tell you to flash your bios because bad things can happen, I will provide you with what I found so you can make an informed decision. There was definitly a problem related to activation in past revisions according to this change log. If you flash, this may or may not replace the SLIC, and it may or may not allow your computer to reactivate. Be careful if you choose to flash, another option is to pay a shop to do it.

    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74265

    Version 1.15-1.09
    BIOS: 1.15 / ECP: 1.09

    • [Important] Prevents from preload 64-bit Windows re-activation after updating a BIOS.
      (This BIOS fix does not resolve re-activation request itself)
      (This problem does not affect when BIOS updating by BIOS Update CD)
    • (New) Improve key input response.
    • (Fix) Fixed an issue where StartUp Interrupt Menu can not be displayed by condition.
    • (Fix) For vPro users: Fixed an issue where multiple provisioning data handling by USB key provisioning does not work.
    • (Fix) Fixed an issue where network boot may not be executed via ethernet device.
    • (Fix) Fixed an issue where screen may not displayed on LCD panel when pressing Fn+F7 key on NVIDIA NVS 3100M model when system boot with closed LCD.
    • (Fix) Fixed an issue where an device with yellow "!" in device manager on ThinkPad T510i.
    • (Fix) Fixed an issue optical media may not be ejected by once pressing eject button.

    Have to give you the usual disclaimer when talking about bios flashing. I am not responsible if this causes warts, gout, male patern baldness or fries your computer.


    Tuesday, April 13, 2010 10:59 PM
  • jerseyjohn here - unable to get back into the site so I made a new identity.

    Thanks to everyone for trying to help. I found a way to solve the problem which i'll describe here.

    I called lenovo's support in Atlanta who told me the CoA for Windows is on a panel inside the battery compartment.

    Lenovo advised me to write down the Product Key letters and numbers (5 sets of 5) and call Microsoft at

    866-530-6599  who will give you a new set of Product Keys. After changing the keys and a reboot the "not genuine' warning disappears. Apparently the issue is caused by updates .

    The lenovo guy suggested changing automatic update acceptance so you can check first. I understand a service pack will be out in summer.

    Wednesday, April 14, 2010 4:39 AM
  • jerseyjohn here - unable to get back into the site so I made a new identity.

    Thanks to everyone for trying to help. I found a way to solve the problem which i'll describe here.

    I called lenovo's support in Atlanta who told me the CoA for Windows is on a panel inside the battery compartment.

    Lenovo advised me to write down the Product Key letters and numbers (5 sets of 5) and call Microsoft at

    866-530-6599  who will give you a new set of Product Keys. After changing the keys and a reboot the "not genuine' warning disappears. Apparently the issue is caused by updates .

    The lenovo guy suggested changing automatic update acceptance so you can check first. I understand a service pack will be out in summer.


    Glad you got it fixed, putting it on the inside of the cover was acctually a good idea on Lenovo's part.
    Wednesday, April 14, 2010 12:10 PM