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Access Code RRS feed

  • Question

  • I am unable to sign in to the Learning sites.  The access number is being typed in correctly but it keeps stating that it is invalid
    Friday, November 27, 2009 10:04 PM

All replies

  • Dear P.w1954,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    •  
      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.

     

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Thanks,
    Vishwajeet Kumar Mishra,
    Microsoft Learning Tier 2 Support Team.

    Saturday, November 28, 2009 12:59 AM
    Moderator