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  • Question

  • this pc is asking for renewal but my circle is good until 05/12/2010
    Tuesday, September 1, 2009 4:04 PM

Answers

  • The most common cause of premature expiration is an incorrect computer date and time. Check to see that your computer date and time are set correctly.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Tuesday, September 1, 2009 4:08 PM
    Moderator

All replies

  • The most common cause of premature expiration is an incorrect computer date and time. Check to see that your computer date and time are set correctly.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Tuesday, September 1, 2009 4:08 PM
    Moderator
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 1, 2009 4:29 PM
    Moderator