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Why is my genuine windows XP no longer genuine?? RRS feed

  • Question

  • My computer is approximately 3 years old and was assembled for me by a small independent builder (whom I know well and trust).

    Until now it has worked fine and automatically updated itself without issues and I even installed service pack 2 without problems.

    All this tending to confirm what I know anyway - I have a legitimate copy.

    But recently it suddenly seems that this same software on the same hard drive in the same PC under the same desk is no longer 'genuine'.  Instead of installing updates as before, I am invited to pay another £ 92 (and incur considerable effort and inconvenience into the bargain) to make it 'genuine' again. Why?  Has it expired? I don't think so!

    I spoke to my PC builder who told me that when Microsoft discover that a particular bulk licence or OEM key has been pirated, it is blacklisted.  This being rather unfortunate for all those who already have it legitimately; and even more unfortunate for those PC builders and OEMs whom Microsoft are pointing us towards for redress!

    If this is true, it displays breathtaking arrogance on the part of Microsoft and clearly sends the message that they don't care one jot for their customers so long as they get their money. 

    Looking at this forum and elsewhere on the web I can see I'm not the only one out there with this issue - far from it.

    I can understand Microsofts concern with piracy, but turning your legal and loyal customers into 'pirates' is not good customer relations or good business practise.  As Microsoft is taking something from them that they have paid for, it is effectively stealing from them - kind of ironic really!

    Of course, one excellent way to reduce piracy is to sell the genuine article at a sensible price to begin with. 

    So, can I expect Microsoft to unbreak what they have apparently broken? I'm not holding my breath, but could always be pleasantly surprised.

    Thursday, May 18, 2006 8:10 PM

Answers

  •  

    We understand the inconvenience this may have caused you and want to get this issue resolved as quickly as possible. The Windows Genuine Advantage program is there to assist Windows consumers in identifying the validity of their Windows installation. This will allow you, as the consumer to ensure you received a Genuine copy of Windows when you paid for it.

     

    We would first recommend you return to the vendor from where you purchased Windows and ask them to assist you in resolving this issue. If you have paid for a Genuine copy of Windows you should receive a replacement from the vendor. When determining Genuine copies of windows you should be provided with the installation CD and a Certificate of Authenticity.

     

    In order to assist you in determining the validity of your Windows Media you can refer to this site:

    http://www.microsoft.com/resources/howtotell/ww/default.mspx

     

    We provide free on-line support for WGA issues and if you would like assistance in confirming the validity of your Product Key please feel free to submit a request here:

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

     

     

    Hth

    davar

    Sunday, May 21, 2006 8:01 AM

All replies

  •  

    We understand the inconvenience this may have caused you and want to get this issue resolved as quickly as possible. The Windows Genuine Advantage program is there to assist Windows consumers in identifying the validity of their Windows installation. This will allow you, as the consumer to ensure you received a Genuine copy of Windows when you paid for it.

     

    We would first recommend you return to the vendor from where you purchased Windows and ask them to assist you in resolving this issue. If you have paid for a Genuine copy of Windows you should receive a replacement from the vendor. When determining Genuine copies of windows you should be provided with the installation CD and a Certificate of Authenticity.

     

    In order to assist you in determining the validity of your Windows Media you can refer to this site:

    http://www.microsoft.com/resources/howtotell/ww/default.mspx

     

    We provide free on-line support for WGA issues and if you would like assistance in confirming the validity of your Product Key please feel free to submit a request here:

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

     

     

    Hth

    davar

    Sunday, May 21, 2006 8:01 AM
  • I bought the computer from Dell, and asked Dell installed Windows XP home edition.

    Then, I bought the Windows XP professional SP2, and installed it. It is ok until now, when I update windows update from internet. Then, it appeared Windows Guniune Notification (you may be a victim of software counterfeiting) when I turned on and off.

    I cannot reinstall again because I will lose all my documents.

    It is very terrible, and I don't want it appear.

    How can I delete them?

    Monday, June 12, 2006 5:48 AM
  • Volai,

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or in the materials supplied with the computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.msp

    It's likely that the copy of XP Pro you purchased was not a Genuine copy.

    Monday, June 12, 2006 4:10 PM