What happens when you have a brand new dedicated IP address on a dedicated server that is used for individual email use only, with no prior history of spamming, that is not listed on any blacklists checked by mxtoolbox or any other checker, that is still
blocked by all Microsoft recipients?
I already emailed delist@messaging.microsoft.com several times and am well outside the "24 hours" that the canned response promises (5 days to be exact). I've tried emailing customer support, calling tech support, and posting in these forums to
no avail. As it stands now, my client, who has done nothing wrong, can't email anyone using Microsoft for email (which is a lot of people).
I understand why my IP address was blocked initially (brand new, no history to judge by), but I don't understand why after a week of positive email history and several varied attempts to get unblocked, I am still blocked. I also don't understand a customer
service policy that promises a resolution timeframe and then, at least judging by my own experience and many forum postings, consistently doesn't adhere to it. How am I supposed to know whether my requests for resolution will ever even be looked at? I certainly
can't just sit and wait for an indeterminate (possibly infinite) period of time while I can't email any Microsoft users. In a final insult to injury, the email I sent from this IP address to Microsoft support was blocked, forcing me to use another email
account to email support.
Please, someone give me and others a better answer than "check mxtoolbox" and "email delist@messaging.microsoft.com"...many of us have already done that before getting desperate enough to publicly post our problems on this forum.
