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Just bought a Brand new Laptop and cant activate Microsoft Office RRS feed

  • Question

  • I bought a ASUS K52F-BBR5 from best buy about a week ago. In the system properties all the way down says it's activated, but today i wanted to use Microsoft Office and asked for the Product Key. So i go ahead and read it carefully and made sure and typed it in and said its not a valid product key, even though its takes about 10 seconds and then it states that message. Heres the report from that tool you guys ask for Please help I dont want to go through returning my laptop and all that stuff. Thanks guys.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {6B61C2C7-66F3-4321-973B-681E2EF91DAD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B61C2C7-66F3-4321-973B-681E2EF91DAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2840402072-1153783742-747543757</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.212</Version><SMBIOSVersion major="2" minor="6"/><Date>20101101000000.000000+000</Date></BIOS><HWID>BFBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 108436116670267022485960116965150982437554145172254965
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 12/15/2010 10:26:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:12:2010 05:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqiITdIpABekB54EFC8mHly0XF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC _ASUS_ Notebook
    FACP _ASUS_ Notebook
    DBGP _ASUS_ Notebook
    HPET _ASUS_ Notebook
    MCFG _ASUS_ Notebook
    ECDT _ASUS_ Notebook
    SLIC _ASUS_ Notebook
    SSDT PmRef CpuPm


    Thursday, December 16, 2010 4:35 AM

Answers

  • The key from the sticker on the bottom of the PC, or in the battery compartment is a COA_SLP key for windows, it is not for office, if your computer shipped with a full version of office the key will be included with disks and a COA for office. Most likely what you have is a trial version of office which comes on virtually every PC from larger OEMs
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:21 PM
    Thursday, December 16, 2010 4:58 AM
  • Depending on your situation the cost may vary. For example if you are a student or have students living with you you may qualify for the home and student version, or if you have a previous version you may be able to purchase an upgrade. Visit the MS store and browse for a product that fills your needs.
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:20 PM
    Thursday, December 16, 2010 2:51 PM

All replies

  • The key from the sticker on the bottom of the PC, or in the battery compartment is a COA_SLP key for windows, it is not for office, if your computer shipped with a full version of office the key will be included with disks and a COA for office. Most likely what you have is a trial version of office which comes on virtually every PC from larger OEMs
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:21 PM
    Thursday, December 16, 2010 4:58 AM
  • Ok so I have a good version. now how much does it cost for Complete Microsoft Office?
    Thursday, December 16, 2010 6:00 AM
  • Depending on your situation the cost may vary. For example if you are a student or have students living with you you may qualify for the home and student version, or if you have a previous version you may be able to purchase an upgrade. Visit the MS store and browse for a product that fills your needs.
    • Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:20 PM
    Thursday, December 16, 2010 2:51 PM