Iamdenisc,
Please download and run the mgadiag utility here:
http://go.microsoft.com/fwlink/?linkid=52012
You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.
After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”. Please return to this thread, start a new post, and “Paste” the results here for additional review.
Next, look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows is it for, XP Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key on your CoA.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Finally, please describe the package your office came in. Was it a plain jewel case, or did it come in the clear plastic rounded corner retail case? Was there a CoA on the top of the case? Was the Product Key printed on a yellow orange sticker inside the case, not visible from the outside if the case is closed?
NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
