Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
failing validation RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    it is showing my office 2007 product as a counterfeit.. the weired thing it is saying that my xp is not validated either the problem is i purchase my laptop at circuit city lil over 2 years ago with pre installed programs office and xp ( it was xp but with a free upgrade to vista which i did ) my issues started about late dec early  jan when i downloaded new updates (i never had problems validating before) . my questions how do i resolve this issue? i already emailed microsoft (no response)   

    • Moved by Maxwell JosephMicrosoft Support Tuesday, March 16, 2010 2:09 PM moving to right forum (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Monday, March 15, 2010 11:50 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello ojoliver,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, March 16, 2010 5:42 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Click Start and in the Run box type slui.exe 4, Enter. Select an activation centre near you, call, speak with a real person and explain what happened.
    Ron
    Tuesday, March 16, 2010 12:53 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello ojoliver,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, March 16, 2010 5:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    No reply from original poster.

    Assume issue is resolved.

     

    Darin MS
    Friday, March 19, 2010 9:26 PM