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Win XP Home recovery CDs RRS feed

  • Question

  • I have HP Pavilion 7955 desktop which had a Win Xp HOme installed on it (Since 2001). About a month back it stopped booting due to a bad BOOT.INI file.

     

    I tried non-destructove recovery using the in-built recovery partition on the hard disk and it did not work.

     

    I tried non-destructive recovery using HP recovery Cds and it did not work. Contaced HP and they asked to fix the boot.ini file which I did. I got  other errors at which point HP asked me to do destructive recover using CDs.

     

    I attempted that but the problem was the process would not delete all the partitions on the hard drive and hence recovery would not work. Contacted HP and they suggested that I do a "CTRL backspace" when recovery options are presented to access Manufacturer's menu and then delete the partitions from there. Turns out "CTRL backspace" does not bring up the "Manufacturer's menu". HP now says that teh recovery CDs are bad and since the desktop is out of warranty, I am out of luck.

     

    I do not want to buy a new Win Xp licence and CD. What do I do?

     

    Can I borrow a Win XP Home Cd from a friend, install it and then reguster using the product key that I have (listed on the back of the computer)? Would this be legal?

     

    I am frustrated and would never again buy from HP.

     

    Thanks

     

     

    Thursday, December 27, 2007 6:11 PM

Answers

All replies

  • Akabanrosh,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact HP Technicial Support @ (800) 474-6836 and ask how you may purchase the recovery software media for your particular model system.  Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

     

    HP and Compaq Desktop PCs -  Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

     

     

    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3253920&lang=en&docname=c00810334

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 27, 2007 7:05 PM
  • I am sorry for posting this in the wrong forum. I came here because I tried to get the receovery CDs from HP and they said that they do not produce them any more and that only option I have is to buy Win XP from retailer. I don't see why I would have to buy something again which is paid for.

     

    Since Microsoft licences HP to bundle Win Xp on their desktops, I thought that I could find some answers here.

     

    Thanks

     

    akabanrosh

     

    Thursday, December 27, 2007 9:19 PM
  • Akabanrosh,

     

    Hey no problem. Maybe this additional information will assist you. 

    Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 27, 2007 10:36 PM
  • Stephen,

     

    Thanks very much. I don't like to spend another $30 for software that I paid for, but I guess that's better than buying retail. You have been very helpful.

     

    akabanrosh

    Friday, December 28, 2007 1:07 AM
  • Akabanrosh,

     

    Davidgror,

     

    Have you checked for recovery CDs at www.restoredisks.com?

     

    Or, you can try this technique; it has worked for me countless times.

     

    Borrow the CD that comes with a systembuilder/OEM license kit for the edition of XP you have, XP Home.  Use this CD to run Setup and install XP Home.  When Setup asks for the Product Key, use the Product Key on the Certificate of Authenticity that is on your HP/Compaq computer---DO NOT use the Product Key that came with the CD.

     

    Once XP Home is installed, do NOT try to activate over the internet, instead, select Activate My Product using the Telephone.  Follow the prompts, and if the automated system rejects your attempt to activate, choose the option to speak with a live Activation Support representative.  Once talking with the rep, explain that your HP recovery CDs are not working so you had to use a generic XP CD combined with the genuine Product Key on the HP CoA to get XP installed.

     

    No guarantees, but it has worked for me lots of times.

    Friday, December 28, 2007 5:36 PM