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Office goes Not Genuine following install of Outlook 2007 BCM RRS feed

  • Question

  • I purchased Outlook 2007 with Business Contact Manager (stand alone) the other day and following the installation, I started to get the "Not Genuine" messages.  During the installation of Outlook BCM, I was not prompted for the Product Key (FPP).  Both are legit copies.  My assumption is that Outlook BCM is looking at the product key of Office causing it to assume it is invalid.  True?  If so, can you tell me how to get in and reset my Outlook BCM with the key that came with the download?
    Thursday, September 10, 2009 7:05 PM

Answers

  • Hello edfromindy,

    I only see two Office products currently installed on your computer:

    Microsoft Office Enterprise 2007 - Which is showing a Non-Genuine status of '108 Invalid VLK'
    Microsoft Expression Web 2 -  Which is showing a status of 121 that means it is not supported by Office Genuine Advantage and is ignored during any Office Validations. 

      The Office Enterprise 2007 was installed using a Invalid Volume License Key.  "Invalid" means the key was not created by Microsoft, but was generated from pirating software called a Key Generator (KeyGen)


      Outlook is included in Office Enterprise, but I do not see a Standalone copy of Outlook installed on your computer. In addition, I can't think of any situation in which a Genuine Office Product would not ask for a product key at install (regardless of if there is any other office products already installed).

      At this point, the first thing to do is uninstall Office Enterprise 2007. 
      Once it is uninstalled, rebooot and then try installing that Standalone copy of Outlook w/BCM again. (did it ask for a product key this time?)
      After it has installed, run the MGA Diagnostic Tool again, click the copy button and then paste the Report into Notepad.

      Looking at the report in notepad and scroll down till you see the "OGA Data-->" line. Under that will show the current (overall) status for a all installed Office Products.  Under the "Office Status" line will list each of the Office Products that are currently installed and their specific Genuine status. Does the Outlook w/BCM show now?

    OGA Data-->
    Office Status: xxxxxxx <-Will show the current overall Genuine status for all installed office products
    xxxxxxxxxxx  <-The space between the "Office Status" and "OGA Version" lins show each installed office product and it's genuine status.


    Hope that helped,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, September 11, 2009 6:23 PM
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 4:46 PM
    Friday, September 11, 2009 6:21 PM

All replies

  • To help us troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!


    Carey Frisch
    Thursday, September 10, 2009 7:09 PM
  • I don't know if this is what you are referring to, but here it is (thanks in advance for the help):
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-V4K4Q-2J8HY-8HBQQ
    Windows Product Key Hash: QKjklI+DBLycPPrcqxxbtkJTmQA=
    Windows Product ID: 89580-OEM-7332132-00103
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {0D09F751-78CE-4F90-BF94-3CF855F519A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Expression Web 2 - 121
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D09F751-78CE-4F90-BF94-3CF855F519A4}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8HBQQ</PKey><PID>89580-OEM-7332132-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-4167961239-1404637931-2558900832</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8891CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC1WW (2.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080701000000.000000+000</Date></BIOS><HWID>06320500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AF8BF538801CD86</Val><Hash>NW9/b8L4efzr4NFzclt59qFfyYQ=</Hash><Pid>89388-707-1237404-65303</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>25EEA8C7EAED576</Val><Hash>1JSTF8+w96dxReeTqE7xzxX7LO8=</Hash><Pid>78727-699-1849105-59127</Pid><PidType>0</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300103-02-1033-6000.0000-2362007
    Installation ID: 018714457653265465122755836375048681312252118555597505
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 8HBQQ
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAAAAwABAAEAAgABAAAABAABAAEAeqhSaRqfAC1Gg3Tm+hLe1vL0Rgbh5gKcYkasViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7L   
      FACP            LENOVO        TP-7L   
      HPET            LENOVO        TP-7L   
      BOOT            LENOVO        TP-7L   
      MCFG            LENOVO        TP-7L   
      SSDT            LENOVO        TP-7L   
      ECDT            LENOVO        TP-7L   
      TCPA            LENOVO        TP-7L   
      SLIC            LENOVO        TP-7L   
      ASF!            LENOVO        TP-7L   
      SSDT            LENOVO        TP-7L   
      SSDT            LENOVO        TP-7L   
      SSDT            LENOVO        TP-7L   
      SSDT            LENOVO        TP-7L   


    Friday, September 11, 2009 3:18 AM
  • Hello edfromindy,

    I only see two Office products currently installed on your computer:

    Microsoft Office Enterprise 2007 - Which is showing a Non-Genuine status of '108 Invalid VLK'
    Microsoft Expression Web 2 -  Which is showing a status of 121 that means it is not supported by Office Genuine Advantage and is ignored during any Office Validations. 

      The Office Enterprise 2007 was installed using a Invalid Volume License Key.  "Invalid" means the key was not created by Microsoft, but was generated from pirating software called a Key Generator (KeyGen)


      Outlook is included in Office Enterprise, but I do not see a Standalone copy of Outlook installed on your computer. In addition, I can't think of any situation in which a Genuine Office Product would not ask for a product key at install (regardless of if there is any other office products already installed).

      At this point, the first thing to do is uninstall Office Enterprise 2007. 
      Once it is uninstalled, rebooot and then try installing that Standalone copy of Outlook w/BCM again. (did it ask for a product key this time?)
      After it has installed, run the MGA Diagnostic Tool again, click the copy button and then paste the Report into Notepad.

      Looking at the report in notepad and scroll down till you see the "OGA Data-->" line. Under that will show the current (overall) status for a all installed Office Products.  Under the "Office Status" line will list each of the Office Products that are currently installed and their specific Genuine status. Does the Outlook w/BCM show now?

    OGA Data-->
    Office Status: xxxxxxx <-Will show the current overall Genuine status for all installed office products
    xxxxxxxxxxx  <-The space between the "Office Status" and "OGA Version" lins show each installed office product and it's genuine status.


    Hope that helped,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, September 11, 2009 6:23 PM
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 4:46 PM
    Friday, September 11, 2009 6:21 PM
  • Thanks Darin. 

    1. What is my recourse on the IT bozo who loaded Office 2007; I assume I'm just out $500? 
    2. Here is the material received on the standalone outlook bcm...obviously there is more but should you need to look it up:
    Microsoft Office Customer Service

    YOUR ORDER AND BILLING INFORMATION
    Customer Number:
    Order Number: 601612154
    Order Date: 9/8/2009

    3. I'll follow your directions and check back in the morning. 
    Saturday, September 12, 2009 2:52 AM
  • Hello Edfromindy,

      First I would recommend contacting the person or company that sold you the non-genuine software and demand the Genuine Microsoft Software that you paided for.  Or at the very least, a refund.  I also encourage you to submit a Piracy Report at http://microsoft.com/piracy.

      $500 is a substantial amount. If you are unable to get proper Genuine Microsoft software or a refund, you may want to seek legal advise as to any recourse you may have under the laws for your area. (disclamer: I am not a lawyer).

      As for the standalone Outlook bcm, have you uninstalled the non-genuine Office 2007 and then tried installing the Outlook?  If so, did you run a Diag Report and see if it shows as genuine? If you bought it direct from Microsoft, it will Validate as Genuine. I believe we just need to get the Non-Genuine stuff uninstalled first, for it to show and validate correctly. 


    Thank you and good luck,
    Darin MS

    Monday, September 14, 2009 4:46 PM