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INVALID PRODUCT KEY RRS feed

  • Question

  • Hi,

    I recently bought a laptp from evesham and bought office pre-installed on it. The version it came with was microsoft office basic 2007 with office professional 2007 trial.

     

    when i open office, it prompts me to input my product key, which i found on the box, which has a certificate of authenticity on the inside. However, when i type the key in it says 'the key is incorrect, verify that you have the correct key and then re-type it.

     

    I have phoned evesham tech support who fobbed me off by saying it was a microsoft problem and then hanging up. so i phoned the microsoft helpline who said that it was evesham and that they cannot help me.

     

    someone must be able to help me?

     

    i am running windows vista.

     

    please can someone help me?

    Thursday, October 18, 2007 5:35 PM

Answers

  • Follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:
    http://go.microsoft.com/fwlink/?linkid=52012


    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy to Clipboard".


    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25


    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Thursday, October 18, 2007 9:54 PM