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Red Alert RRS feed

  • Question

  • My subscription is good until 6/12/09 but it shows red and says that my computer is at threat because I have to renew. What is up with that and how do I make the red go away?

     

    Monday, July 14, 2008 2:20 AM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, July 14, 2008 4:58 PM
    Moderator

All replies

  •  Sandra Lynn wrote:

    My subscription is good until 6/12/09 but it shows red and says that my computer is at threat because I have to renew. What is up with that and how do I make the red go away?

     

    I'm in the same boat.  That's why I'm here.  My little red icon is also red and I subscribed online.  What gives??
    Monday, July 14, 2008 3:13 AM
  • I have the same problem!  have yall received any help on this issue?  Please Help.  Its getting annoying...

    Monday, July 14, 2008 12:43 PM
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, July 14, 2008 4:58 PM
    Moderator