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Windows 7 Validation Issues

Question
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After ,i recovered my windows(using Toshiba Recovery Wizard),i am getting a message saying that my windows is not genuine.
What i need to do?Will i able to reactivate ?
Thursday, January 2, 2014 1:34 AM
Answers
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This type of scenario is unfortunately all too common.
A retailer may buy a batch of OS-free laptops and install counterfeit Windows 'generously' doing the setup 'for free' - and adding a large amount to the price.
The install in these cases is enabled by a hacker's Activation Exploit - which Vista wasn't terribly good at finding, and which only MSE really looked for, so far as I am aware.
I'm afraid that you really now only have two choices - assuming that the person who sold you the machine refuses to correct this, and you want to continue to use Windows legally.
1) Purchase a new Windows license and disk set - I would recommend Windows 7 if you can get hold of a legal copy, but be careful, there are a LOT of fakes out there.
2) buy a new machine.
Other options include things like installing some form of Linux distribution.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:49 AM
- Marked as answer by Noel D PatonModerator Wednesday, January 29, 2014 12:19 PM
Monday, January 6, 2014 1:32 PMModerator
All replies
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MGA Diagnostic Report:
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.Click on the Continue button, after a short time, the Continue button will change to a Copy button.Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.One Issue Per Thread:
Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread).
It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.
New to the Forums?
Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
Simply delete the only lines that contain links - this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)Thank you,
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Noel D PatonModerator Saturday, January 4, 2014 9:10 AM
- Unproposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:48 AM
Thursday, January 2, 2014 3:35 PM -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TGBD2-4PM4K-DRMMH
Windows Product Key Hash: zbcD6EiimcB/cezXXjLYIav5OSI=
Windows Product ID: 00346-OEM-8992752-50015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {E84253BE-581D-48A1-8F42-0D6E62B6A7BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E84253BE-581D-48A1-8F42-0D6E62B6A7BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DRMMH</PKey><PID>00346-OEM-8992752-50015</PID><PIDType>2</PIDType><SID>S-1-5-21-2045240073-3586072261-3330454589</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C665</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20111121000000.000000+000</Date></BIOS><HWID>A5473307018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550015-02-1033-7601.0000-0982011
Installation ID: 002221177621124906420745693273612474905894990903975963
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DRMMH
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 3
Trusted time: 04-01-2014 16:17:10
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHWRayi0if46XIQBK2ypDL+LnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
WDAT TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT TrmRef PtidDevc
ASPT TOSINV TOSINV00
SSDT TrmRef PtidDevc
MSDM TOSINV TOSINV00
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
Saturday, January 4, 2014 10:48 AM -
The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:48 AM
Saturday, January 4, 2014 12:35 PMModerator -
I didn't find any COA sticker(of Microsoft windows) on my machine's case or inside the battery compartment.So what can i do then?
Sunday, January 5, 2014 5:25 AM -
Sunday, January 5, 2014 8:08 AMModerator
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You have a very limited number of options in that case...
Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.
The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
In such circumstances, the only things you can do are
1) recreate the Licensing Store - in case it's a minor software problem causing the misread
2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)
Please first try recreating Licensing Store.
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each
net stop sppsvc
(wait until the service has stopped before entering the following lines)
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case
Reboot and Post back with a new MGADiag report.
(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, January 5, 2014 9:47 AMModerator -
when i contacted Toshiba Care and gave my serial number(of laptop),they said this laptop,they didn't provide with pre-installed windows.So they said it could be a pirated windows(installed by my retailer), when i bought the laptop.
I am confused now.Because i remember,when i first purchased my laptop,i did check the windows genuniety by looking at the system properties.It didn't show "Activate windows" phrase(as i have it now).
Monday, January 6, 2014 12:50 PM -
This type of scenario is unfortunately all too common.
A retailer may buy a batch of OS-free laptops and install counterfeit Windows 'generously' doing the setup 'for free' - and adding a large amount to the price.
The install in these cases is enabled by a hacker's Activation Exploit - which Vista wasn't terribly good at finding, and which only MSE really looked for, so far as I am aware.
I'm afraid that you really now only have two choices - assuming that the person who sold you the machine refuses to correct this, and you want to continue to use Windows legally.
1) Purchase a new Windows license and disk set - I would recommend Windows 7 if you can get hold of a legal copy, but be careful, there are a LOT of fakes out there.
2) buy a new machine.
Other options include things like installing some form of Linux distribution.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:49 AM
- Marked as answer by Noel D PatonModerator Wednesday, January 29, 2014 12:19 PM
Monday, January 6, 2014 1:32 PMModerator