Windows 7 Validation Issues

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  MGA Diagnostic Report:

  To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

  Once downloaded, run the tool.

  Click on the Continue button, after a short time, the Continue button will change to a Copy button.

  Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

  One Issue Per Thread:

  Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

  It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

  New to the Forums?

  Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
  Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

  Thank you,

  ---

  Please do not read this sentence. Please ignore the previous sentence.

  • Proposed as answer by Noel D PatonModerator Saturday, January 4, 2014 9:10 AM
  • Unproposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:48 AM

  Thursday, January 2, 2014 3:35 PM
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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-TGBD2-4PM4K-DRMMH
  Windows Product Key Hash: zbcD6EiimcB/cezXXjLYIav5OSI=
  Windows Product ID: 00346-OEM-8992752-50015
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.002
  ID: {E84253BE-581D-48A1-8F42-0D6E62B6A7BE}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Basic
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 102
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
  File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
  File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
  File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{E84253BE-581D-48A1-8F42-0D6E62B6A7BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DRMMH</PKey><PID>00346-OEM-8992752-50015</PID><PIDType>2</PIDType><SID>S-1-5-21-2045240073-3586072261-3330454589</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C665</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20111121000000.000000+000</Date></BIOS><HWID>A5473307018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomeBasic edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00346-00178-927-550015-02-1033-7601.0000-0982011
  Installation ID: 002221177621124906420745693273612474905894990903975963
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: DRMMH
  License Status: Notification
  Notification Reason: 0xC004F059.
  Remaining Windows rearm count: 3
  Trusted time: 04-01-2014 16:17:10
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Not Registered - 0x80040154
  Admin Service: Not Registered - 0x80040154
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHWRayi0if46XIQBK2ypDL+LnM=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            TOSINV        TOSINV00
    FACP            TOSINV        TOSINV00
    HPET            TOSINV        TOSINV00
    BOOT            TOSINV        TOSINV00
    MCFG            TOSINV        TOSINV00
    WDAT            TOSINV        TOSINV00
    ASF!            TOSINV        TOSINV00
    SLIC            TOSINV        TOSINV00
    SSDT            TrmRef        PtidDevc
    ASPT            TOSINV        TOSINV00
    SSDT            TrmRef        PtidDevc
    MSDM            TOSINV        TOSINV00
    SSDT            TrmRef        PtidDevc
    SSDT            TrmRef        PtidDevc
  
  

  Saturday, January 4, 2014 10:48 AM
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  The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.  

   You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

  You may need to activate by phone.   

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:48 AM

  Saturday, January 4, 2014 12:35 PM

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  I didn't find any COA sticker(of Microsoft windows) on my machine's case or inside the battery compartment.So what can i do then?

  Sunday, January 5, 2014 5:25 AM
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  ---> CONTACT TOSHIBA SUPPORT

  ---

  Carey Frisch

  Sunday, January 5, 2014 8:08 AM

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  You have a very limited number of options in that case...

  Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

  The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

  In such circumstances, the only things you can do are

  1) recreate the Licensing Store - in case it's a minor software problem causing the misread

  2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website

  3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

  4) a reformat and reinstall using the manufacturer's recovery media

  5) purchase a new license for Windows (or a new computer)   

  Please first try recreating Licensing Store.

  Recreate the Licensing Store

  Go to Start > All Programs > Accessories

  Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

  Run the following commands in the Command Prompt window, using the Enter key at the end of each

  net stop sppsvc

  (wait until the service has stopped before entering the following lines)

  CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

  REN tokens.dat tokens.bar

  net start sppsvc

  slui.exe

  After a couple of seconds the Windows Activation dialog will appear.

  You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

  If you are asked for your Key, use the one on the COA sticker on the machine's case

  Reboot and Post back with a new MGADiag report.

  (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, January 5, 2014 9:47 AM

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  when i contacted Toshiba Care and gave my serial number(of laptop),they said this laptop,they didn't provide with pre-installed windows.So they said it could be a pirated windows(installed by my retailer), when i bought the laptop.

  I am confused now.Because i remember,when i first purchased my laptop,i did check the windows genuniety by looking at the system properties.It didn't show "Activate windows" phrase(as i have it now).

  Monday, January 6, 2014 12:50 PM
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  This type of scenario is unfortunately all too common.

  A retailer may buy a batch of OS-free laptops and install counterfeit Windows 'generously' doing the setup 'for free' - and adding a large amount to the price.

  The install in these cases is enabled by a hacker's Activation Exploit - which Vista wasn't terribly good at finding, and which only MSE really looked for, so far as I am aware.

  I'm afraid that you really now only have two choices - assuming that the person who sold you the machine refuses to correct this, and you want to continue to use Windows legally.

  1) Purchase a new Windows license and disk set - I would recommend Windows 7 if you can get hold of a legal copy, but be careful, there are a LOT of fakes out there.

  2) buy a new machine.

  Other options include things like installing some form of Linux distribution.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, January 19, 2014 10:49 AM
  • Marked as answer by Noel D PatonModerator Wednesday, January 29, 2014 12:19 PM

  Monday, January 6, 2014 1:32 PM

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