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Yet another Office 2003 validation problem

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WGA has been throwing up problems with my Office Pro 2003 purchased in 2006. Diagnostic report follows.
Three questions:
1) if the disks aren't counterfeit, but someone reselling volume licensed stuff illicitly, it is possible to get a complimentary replacement or am I just out the $$?
2) if I have to mail the software package in, where is it to be mailed?
3) what happens to my Office suite when the days countdown on the popup reaches 0 ?

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {326C1138-5DE8-4056-BC02-68846B49B9AB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Edition 2003 - 108 Invalid VLK
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office OneNote 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Joe\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{326C1138-5DE8-4056-BC02-68846B49B9AB}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1243841683-3935974519-927420599</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>8A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>540B95B597F35F6</Val><Hash>99aBsAg07EmKD6OO4ei9dB+6QUU=</Hash><Pid>72079-763-1230087-55863</Pid><PidType>1</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>20F2125A56A75E4</Val><Hash>NT6AZ4LyFZZl5WdhSzBrQjg/wmE=</Hash><Pid>70172-754-7722593-55258</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-1033-6001.0000-0312009
Installation ID: 000241737295384050015700617862008574885771343135424636
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Licensed

HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqg+v6CvtsBszMCyCiVsPEaDWkEGpJT78vSi8fyoaISsViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M08
FACP   DELL   M08
HPET   DELL   M08
BOOT   DELL   M08
MCFG   DELL   M08
SLIC   DELL   M08
OSFR   DELL   M08
SSDT   PmRef  CpuPm

Monday, September 21, 2009 5:54 PM

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Hello jrpalm,

Here is a snipet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Edition 2003 - 108 Invalid VLK
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office OneNote 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Office Pro 2003 is a Volume Licensing edition of Office 2003 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short. In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official Product Key issued by Microsoft.

IMO your first course of action should be to contact the seller of Office 2003 and inform them that you will be returning your software for a full refund because it is pirated software. As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys. DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once, why give them a second chance to cheat you again.

Once you have received your refund, please purchase your Office software from a name-brand, reputable local or online store.

If the above does not work out, you can review the Office Genuine Offer FAQ to see if you qualify for a discounted or complimentary copy of Office directly from Microsoft: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

You wrote, "if the disks aren't counterfeit, but someone reselling volume licensed stuff illicitly, it is possible to get a complimentary replacement or am I just out the $$?

I do not know the answer to this question. All the info I have about the Office Genuine Offer is what is shown in the FAQ. You may be able to get a better answer at the WGA Customer Support page here: http://support.microsoft.com/gp/contactwga If you do get a good answer, please come back here and tell us about it! :-)

You wrote, "if I have to mail the software package in, where is it to be mailed?" Start with the prompts from the Office Genuine Advantage Notifications utility that you are seeing, click on Learn More, and then follow the path for submitting a piracy report and further down that path the prompts for submitting your materials.

You wrote, "what happens to my Office suite when the days countdown on the popup reaches 0 ?" Not much. You will see occasional nag screens and an extra menu item for Getting Genuine, but you will not lose any documents, data, or functionality.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Tuesday, September 22, 2009 5:32 PM
Tuesday, September 22, 2009 1:51 PM

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Yet another Office 2003 validation problem

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