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New HP computer does not activate RRS feed

  • Question

  • Our university purchased 6 HP computers with Vista Business downgraded to XP Pro. The computers have Vista key stickers but no XP stickers.

    So far I have unboxed 2 of the computers. I noticed that each one has the same XP Pro key.

    On one of the computers I restored an Acronis image from another computer. Then I changed the key back to the key that came with the computer.

    This computer will not activate. I can not do anything on the computer because it doesn't activate. So I am unable to run Genuine diagnostics to determine why it does not validate.

     

     

    • Edited by 0Peter0 Saturday, April 17, 2010 4:10 AM changed validate to activate
    Saturday, April 17, 2010 1:20 AM

Answers

  • Hello 0Peter0,

    I have not seen any major manufacturer provide an XP Pro CoA on a computer that came "factory-downgraded."  I have seen where the manufacturer provides recovery/reinstallation media for both the XP Pro downgrade and the original OS, which is usually Vista Business.


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    • Proposed as answer by Darin Smith MS Thursday, April 22, 2010 9:10 PM
    • Marked as answer by Darin Smith MS Thursday, April 22, 2010 9:10 PM
    • Unmarked as answer by 0Peter0 Thursday, April 22, 2010 10:11 PM
    • Marked as answer by 0Peter0 Thursday, April 22, 2010 10:13 PM
    Thursday, April 22, 2010 2:22 AM

All replies

  • "So far I have unboxed 2 of the computers. I noticed that each one has the same XP Pro key."

    "On one of the computers I restored an Acronis image"

    "I can not do anything on the computer because it doesn't validate"


    First, I assume you mean Activate, not Validate.  Since XP does not require Validation in order to funtion.

    Second, you unboxed 2 computers, then imaged one of them and can not Validate (or Activate) it... What about the computer you didn't Image.  If it won't work directly out of the box, I recommend returning the PC(s) to HP as defective.

    If it does work, then run the Diagnostic Tool on it.

    Thank you,


    Darin MS
    Saturday, April 17, 2010 2:18 AM
  • Yes, I mean activate.

     

    The computer I did not image is fine.

    In case it isn't clear - when I say the computer won't activate I mean it fails the activation process.

    • Edited by 0Peter0 Saturday, April 17, 2010 4:33 AM
    Saturday, April 17, 2010 3:52 AM
  • "So far I have unboxed 2 of the computers. I noticed that each one has the same XP Pro key."

    "On one of the computers I restored an Acronis image"

    "I can not do anything on the computer because it doesn't validate"


    First, I assume you mean Activate, not Validate.  Since XP does not require Validation in order to funtion.

    Second, you unboxed 2 computers, then imaged one of them and can not Validate (or Activate) it... What about the computer you didn't Image.  If it won't work directly out of the box, I recommend returning the PC(s) to HP as defective.

    If it does work, then run the Diagnostic Tool on it.

    Thank you,


    Darin MS


    Here is the result of the Diagnotic Tool from the computer that does not have an issue.

    -------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {197A5148-EDF6-4711-AD6F-A28065D448B7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{197A5148-EDF6-4711-AD6F-A28065D448B7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-92722435-3125647509-4119728973</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5850 Microtower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786F6 v01.09</Version><SMBIOSVersion major="2" minor="5"/><Date>20080409000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>C76F33A701844078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Compaq dc5850 Microtower</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 6C19:Compaq Computer Corporation|1106C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|D478:Compaq Computer Corporation|11093:Compaq Computer Corporation|11093:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|D478:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    Saturday, April 17, 2010 4:32 AM
  • I did some research and found that with an SLP license, data in the BIOS together with a digitally signed certificate, is used to validate the product key. Because I'm using an image the digitally signed certificate is missing. How do I rectify this?
    Saturday, April 17, 2010 1:18 PM
  • You will need to "activate by phone".  Please see:  How to activate Windows XP by phone
    Carey Frisch
    Saturday, April 17, 2010 6:30 PM
    Moderator
  • You will need to "activate by phone".  Please see:  How to activate Windows XP by phone
    Carey Frisch
    I tried that yesterday. The whole process is automated and the activation was not successful.
    Saturday, April 17, 2010 8:24 PM
  • Hello 0Peter0,

    This can be rectified in one of two ways:

    1.  Build a new image using the SLP installation on the new HPs as a base.  Of course, this new image will only be useful on the new HP computers.

    2.  Volume licensing installations of XP skip activation, which is why Microsoft only supports image deployment with Volume Licensing media and SKUs.  Does your university use Volume Licensing?


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    Sunday, April 18, 2010 1:43 AM
  • Hello 0Peter0,

    This can be rectified in one of two ways:

    1.  Build a new image using the SLP installation on the new HPs as a base.  Of course, this new image will only be useful on the new HP computers.

    2.  Volume licensing installations of XP skip activation, which is why Microsoft only supports image deployment with Volume Licensing media and SKUs.  Does your university use Volume Licensing?


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    1. These are replacement computers. I have an image from each compuer that is being replaced. So I can't create new image on an HP base.

     

    2. I think we have volume licensing. But we already paid for a license for each of these computers. I also don't think an OEM version of XP will accept a volume license key.

     

    Sunday, April 18, 2010 1:07 PM
  • Hello 0Peter0,

    Background information:


     Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:


    A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the OEM Bios Flag and Self-Activates.

    B)  COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    If I understand the issue, you are placing an image from another computer on a new computer and the Windows will not Activate.

    My assumption is that the image was made from a computer that came pre-installed with Windows (i.e is using an OEM SLP key, as decribed above) and is from a different manufacturer then the new computers.

    This means there is a mismatch between the OEM SLP key from manufacturer 'A' and the OEM Bios Flag from Manufacturer 'B'.

    Given that I have understood the issue correctly, the resolution to the problem would be to replace the OEM SLP key, currently being used, with the COA SLP key listed on the COA Sticker affixed to the New Computers. You will then need to Activate the COA SLP key by Phone.

    I hope that helps,

     


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, April 20, 2010 9:01 PM
    • Unproposed as answer by 0Peter0 Wednesday, April 21, 2010 1:55 AM
    Tuesday, April 20, 2010 9:00 PM
  • Darin,

    Thank you for the excellent explanation.

    The COA sticker on the computer is for Vista Business. The OS that was installed was downgraded to XP Pro by HP. There is no COA sticker for XP Pro. It is XP Pro that I need to activate.

    I now have 8 computers that were downgraded to XP Pro. I want to image all of them and none have COA slips for XP Pro.

    • Edited by 0Peter0 Wednesday, April 21, 2010 1:37 PM clarify
    Tuesday, April 20, 2010 11:57 PM
  • Hello 0Peter0,

    I think I understand what you are doing.

    You have a batch of existing computers with installations of Windows XP Pro, and you have purchased a batch of new HP computers which have Certificates of Authenticity for Windows Vista Business.

    The new computers are licensed for Windows Vista Business, and according to the OEM Software Licensing Terms for Vista Biz, you are permitted to downgrade these computers to XP Pro, but, it is your responsibility to acquire the media and product keys to do so.  So there is nothing wrong with what you want to do from the new computer/Vista end of the equation.

    However, there is a lot wrong with what you want to do from the XP end of the equation.  On a one-for-one basis, you are cloning the existing XP installations onto the new computers.  While in the strictest sense of the term you are "imaging" the computers using an imaging tool (such as Acronis True Image, Ghost, etc), in reality you cloning each individual computer rather than "deploying an image".  The End User Licensing Agreement (EULA) for the XP installations does not permit the XP licenses to be moved to any other computer, and the OEM SLP system is trying its best to prevent you from moving these XP installations to the new HP boxes.  You cannot activate an OEM SLP product key installation by Telephone, and you cannot activate the COA SLP product key on the new boxes by telephone becuase the CoA Product Keys are for Vista, not XP.

    I do not think you will be successful moving these existing OEM SLP installations of XP Pro to the new boxes.  As far as I know, there are no Microsoft tools to support the process you want to accomplish and this process is not a Microsoft-supported method for deploying installations of Windows.

    Is there a specific reason you want to clone these existing XP installations?  Does your organization not have one or more volume licensing master images of XP Pro that you can put down on the new HP boxes?


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    Wednesday, April 21, 2010 2:29 AM
  • Dan,

    HP has already downgraded the computers. They installed XP Pro using an OEM SLP license. However, they did not provide a COA sticker for XP Pro. I don't know if they are required to provide COA stickers when downgrading.

    Wednesday, April 21, 2010 1:36 PM
  • Hello 0Peter0,

    I have not seen any major manufacturer provide an XP Pro CoA on a computer that came "factory-downgraded."  I have seen where the manufacturer provides recovery/reinstallation media for both the XP Pro downgrade and the original OS, which is usually Vista Business.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by Darin Smith MS Thursday, April 22, 2010 9:10 PM
    • Marked as answer by Darin Smith MS Thursday, April 22, 2010 9:10 PM
    • Unmarked as answer by 0Peter0 Thursday, April 22, 2010 10:11 PM
    • Marked as answer by 0Peter0 Thursday, April 22, 2010 10:13 PM
    Thursday, April 22, 2010 2:22 AM
  • 0Peter0,

    If I were you I would install the XP images you have made on the new HP machines as you have done with the first machine. Then when you get to the point where you need to activate the machine put the HP Windows XP disk in that came with the new computers and reboot into the Windows Installer. At that point skip the first repair option and go with the second, the automated repair option.

    This will allow you to keep all of your files, programs, settings, etc... while at the same time reinstalling windows with the HP version of XP that will automatically activate from the BIOS.

    Following this method will allow you to use your pre-built images the way they are while activating the way HP wants you to, with the BIOS SLP.

     

    Let me know if that helps.

    Friday, April 30, 2010 6:00 PM