What to do about this problem. RRS feed

  • Question

  • I'm actually curious what to do,

    I spent a good deal of money to have a customer computer built by a company and after I get the Tower and all the software I find that the XP they included is an OEM version from http://www.oem-software.biz/.

    I am now suffering from all types of Genuine issues which I've never experienced before.  I contacted the people who custom built the PC and they could careless about the software issue and refuse to do anything about it.  ( I actually paid for a full version of XP Pro which I think means a Genuine copy )


    I've contacted this http://www.oem-software.biz/ site and they never reply..

    I'm curious how best to handle the situation as I really can't afford to buy another copy of Windows XP at this time.

    Friday, June 2, 2006 7:54 PM


  • Sinema,

    I knew in 2 seconds flat that the site you posted is selling bogus software, because the prices are way too low.

    Please do this:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click Validation, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer to see if you have a Certificate of Authenticty (COA), or look in the materials that you were sent by the site for a COA.  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 3, 2006 2:13 PM