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It says my version of windows is not genuine RRS feed

  • Question

  • My girl friend has had her computer for a few years now.  She had it reformated many monthes ago, and the shop reinstall windows for her.  She has a COA code on the tower of her computer.  It is now saying her verison of windows is not genuine.  She has her disk, but she doesn't want to reformate because she has a lot of things on the computer.  Is there anyway to fix this problem with just the COA??? Neither of us know how to reformate a computer, so it would have to be sent off to a shop again which i wouldn't trust them with her disk.  Any help would be appreciated.  Thanks
    Thursday, June 8, 2006 12:13 AM

Answers

  •  Westley wrote:
    My girl friend has had her computer for a few years now.  She had it reformated many monthes ago, and the shop reinstall windows for her.  She has a COA code on the tower of her computer.  It is now saying her verison of windows is not genuine.  She has her disk, but she doesn't want to reformate because she has a lot of things on the computer.  Is there anyway to fix this problem with just the COA??? Neither of us know how to reformate a computer, so it would have to be sent off to a shop again which i wouldn't trust them with her disk.  Any help would be appreciated.  Thanks

     

    Could you please provide us with the error code you are receiving if any. Are you seeing the non genuine message at logon and the desktop where a balloon pops up? If you go to the www.microsoft.com/genuine site and try to download a genuine only application does it fail or succeed?

     

    thanks

    davar

    Thursday, June 15, 2006 10:49 PM

All replies

  • Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Thursday, June 8, 2006 1:25 AM
    Moderator
  • Carey,

    Where is the actual, "official" Microsoft documentation that you're quoting from?  I have just been through several weeks of pain getting a similar problem fixed, but until I accidentally found this forum, I never new about any of these tools, and I certainly didn't get any help or leads from the program Microsoft installed which told me - incorrectly - that my software was counterfeit!

    Thanks

    Thursday, June 8, 2006 9:32 PM
  • The MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062  will reveal a log that will help pinpoint the root cause of your issue. Follow the procedure I outlined and this newsgroup will make every effort to resolve your issue.
    Thursday, June 8, 2006 10:10 PM
    Moderator
  • I ran this on my husband's computer after he got a mesage that his Windows XP professional was not genuine.  I appreciate any help you can give us.  Thank you.  Soozie

     

    WGA Diagnostic Data (1.5.0530.2):

    --------------------

    Genuine Validation Status: Genuine

    Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW

    Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=

    Windows Product ID: 76477-OEM-2111907-00103

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    Download Center code: Retrieving code...

    ID: 0fa5c8fe-464b-43e1-ac5f-0fcde60a761f

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.532.0.

    Signature Type: Microsoft.

    Validation Diagnostic:

    Scan: Complete

    Cryptography: Complete

    Office Status: 109

    Office Diagnostics:

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>0fa5c8fe-464b-43e1-ac5f-0fcde60a761f</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-2997730090-1850322982-2908767790</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>W3400</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20050513000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>5EBC3F0F0184C05C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

     

     

    Monday, June 12, 2006 1:05 PM
  • Soozie,

    Your XP installation on your Gateway is showing as Genuine, so no worries there.

    There is some sort of technical glitch preventing the Notification Tool from working correctly.  Please initiate a free email tech support incident at http://support.microsoft.com/oas/default.aspx?Gprid=9860

    Monday, June 12, 2006 3:53 PM
  •  Westley wrote:
    My girl friend has had her computer for a few years now.  She had it reformated many monthes ago, and the shop reinstall windows for her.  She has a COA code on the tower of her computer.  It is now saying her verison of windows is not genuine.  She has her disk, but she doesn't want to reformate because she has a lot of things on the computer.  Is there anyway to fix this problem with just the COA??? Neither of us know how to reformate a computer, so it would have to be sent off to a shop again which i wouldn't trust them with her disk.  Any help would be appreciated.  Thanks

     

    Could you please provide us with the error code you are receiving if any. Are you seeing the non genuine message at logon and the desktop where a balloon pops up? If you go to the www.microsoft.com/genuine site and try to download a genuine only application does it fail or succeed?

     

    thanks

    davar

    Thursday, June 15, 2006 10:49 PM