Answered by:
Unable to check for updates

Question
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After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid. Since then windows updates cannot be received and we get an error code 80070426. The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked. Have run the Microsoft diagnostic tool, and get the following result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
Windows Product ID: 89578-OEM-7332157-00180
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {8584CA5A-8952-486F-8492-15E3208B3801}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.091208-0542
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8584CA5A-8952-486F-8492-15E3208B3801}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2754915923-3867608578-1866391342</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>DIXONSXP</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.02DIX</Version><SMBIOSVersion major="2" minor="4"/><Date>20070927000000.000000+000</Date></BIOS><HWID>3A303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A4E6DDAF01E570E</Val><Hash>aUTjjzEknGzmZjjbO023MqU947g=</Hash><Pid>81602-903-8877516-68611</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJR0bTzPmunYMEaD/JDQK5o2QP/y9P7B1BjKzKxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
MCFG INTEL CRESTLNE
TMOR PTLTD
APIC INTEL CRESTLNE
SLIC DSGLTD DSGVISTA
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPriHave tried to start the service by doing the following:
Manually Steps to Force Start the Service:
If you have acces to the Start button:
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
=> Response is: "system error 5 has occurred"
Thanks in advance,D. Davies
Saturday, August 7, 2010 3:11 PM
Answers
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"DDavies1" wrote in message news:e9f39e8a-e5e0-4201-a290-a0669c2634f6...
After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid. Since then windows updates cannot be received and we get an error code 80070426. The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked. Have run the Microsoft diagnostic tool, and get the following result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
Windows Product ID: 89578-OEM-7332157-00180
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Manually Steps to Force Start the Service:
If you have acces to the Start button:
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
=> Response is: "system error 5 has occurred"
Thanks in advance,D. Davies
It looks like you have some problems :(Here's Darin's usual advice for 'System Error 5' results when trying to start the service.<quote>B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issuea. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.i. Login to Vista in Normal Mode (not safe mode)ii. Launch an Internet Browseriii. Type: %windir%\system32\ in the browser's address fieldiv. Scroll down till you find the file cmd.exev. Right-click the file and select 'Run as Administrator'vi. In the CMD window, type: sfc /scannowvii. Reboot twice and see if that resolves the issue.b. repairing Windows using System Restore:i. Reboot Vista into Safe Modeii. Click the ‘Start’ buttoniii. In the Start Search field, type: System Restore and hit “Enter” keyboard keyiv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.v. Click the "Next" button.vi. Reboot back into Normal modeIf neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.</quote>To check out your hard drive, download the manufacturer's HD test utility, create the CD, and then run the long test - it may take an hour or two depending on the size of the HD.HTH - and good Luck!
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 7:48 PM
Sunday, August 8, 2010 7:54 AMModerator
All replies
-
"DDavies1" wrote in message news:e9f39e8a-e5e0-4201-a290-a0669c2634f6...
After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid. Since then windows updates cannot be received and we get an error code 80070426. The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked. Have run the Microsoft diagnostic tool, and get the following result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
Windows Product ID: 89578-OEM-7332157-00180
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Manually Steps to Force Start the Service:
If you have acces to the Start button:
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
=> Response is: "system error 5 has occurred"
Thanks in advance,D. Davies
It looks like you have some problems :(Here's Darin's usual advice for 'System Error 5' results when trying to start the service.<quote>B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issuea. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.i. Login to Vista in Normal Mode (not safe mode)ii. Launch an Internet Browseriii. Type: %windir%\system32\ in the browser's address fieldiv. Scroll down till you find the file cmd.exev. Right-click the file and select 'Run as Administrator'vi. In the CMD window, type: sfc /scannowvii. Reboot twice and see if that resolves the issue.b. repairing Windows using System Restore:i. Reboot Vista into Safe Modeii. Click the ‘Start’ buttoniii. In the Start Search field, type: System Restore and hit “Enter” keyboard keyiv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.v. Click the "Next" button.vi. Reboot back into Normal modeIf neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.</quote>To check out your hard drive, download the manufacturer's HD test utility, create the CD, and then run the long test - it may take an hour or two depending on the size of the HD.HTH - and good Luck!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 7:48 PM
Sunday, August 8, 2010 7:54 AMModerator -
Noel,
Thanks for the kind advice.
D. Davies
Monday, August 9, 2010 7:11 PM -
"DDavies1" wrote in message news:55218543-6b5e-4741-bf2c-fd4cf3dd7ff7...
Noel,
Thanks for the kind advice.
D. Davies
You're welcome - please let us know how you get on?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, August 10, 2010 6:30 AMModerator