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Unable to check for updates RRS feed

  • Question

  • After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid.   Since then windows updates cannot be received and we get an error code 80070426.  The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked.  Have run the Microsoft diagnostic tool, and get the following result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {8584CA5A-8952-486F-8492-15E3208B3801}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8584CA5A-8952-486F-8492-15E3208B3801}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2754915923-3867608578-1866391342</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>DIXONSXP</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.02DIX</Version><SMBIOSVersion major="2" minor="4"/><Date>20070927000000.000000+000</Date></BIOS><HWID>3A303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A4E6DDAF01E570E</Val><Hash>aUTjjzEknGzmZjjbO023MqU947g=</Hash><Pid>81602-903-8877516-68611</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJR0bTzPmunYMEaD/JDQK5o2QP/y9P7B1BjKzKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      MCFG   INTEL   CRESTLNE
      TMOR   PTLTD          
      APIC   INTEL   CRESTLNE
      SLIC   DSGLTD  DSGVISTA
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

    Have tried to start the service by doing the following:

     Manually Steps to Force Start the Service:

     If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    => Response is: "system error 5 has occurred"


    Thanks in advance,

    D. Davies

     

     

    Saturday, August 7, 2010 3:11 PM

Answers

  • "DDavies1" wrote in message news:e9f39e8a-e5e0-4201-a290-a0669c2634f6...

    After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid.   Since then windows updates cannot be received and we get an error code 80070426.  The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked.  Have run the Microsoft diagnostic tool, and get the following result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

     Manually Steps to Force Start the Service:

     If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    => Response is: "system error 5 has occurred"


    Thanks in advance,

    D. Davies

     

     


    It looks like you have some problems :(
    Here's Darin's usual advice for 'System Error 5' results when trying to start the service.
    <quote>
    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
     
     
     
    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
     
                                              i.    Login to Vista in Normal Mode (not safe mode)
     
                                            ii.    Launch an Internet Browser
     
                                           iii.    Type: %windir%\system32\ in the browser's address field
     
                                           iv.    Scroll down till you find the file cmd.exe
     
                                            v.    Right-click the file and select 'Run as Administrator'
     
                                           vi.    In the CMD window, type: sfc /scannow
     
                                          vii.    Reboot twice and see if that resolves the issue.
     
     
     
    b.    repairing Windows using System Restore:
     
                                              i.    Reboot Vista into Safe Mode
     
                                            ii.    Click the ‘Start’ button
     
                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
     
                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
     
                                            v.    Click the "Next" button.
     
                                           vi.    Reboot back into Normal mode
     
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
     
    </quote>
     
    To check out your hard drive, download the manufacturer's HD test utility, create the CD, and then run the long test - it may take an hour or two depending on the size of the HD.
     
    HTH - and good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 8, 2010 7:54 AM
    Moderator

All replies

  • "DDavies1" wrote in message news:e9f39e8a-e5e0-4201-a290-a0669c2634f6...

    After having used the computer/windows vista for 18 months a message appeared saying that my copy of windows was not valid.   Since then windows updates cannot be received and we get an error code 80070426.  The software licensing service doesn't appear to be working/running, and I can't get it to work. Have looked at solutions suggested for similar problems in some of the forums, but these haven't worked.  Have run the Microsoft diagnostic tool, and get the following result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

     Manually Steps to Force Start the Service:

     If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    => Response is: "system error 5 has occurred"


    Thanks in advance,

    D. Davies

     

     


    It looks like you have some problems :(
    Here's Darin's usual advice for 'System Error 5' results when trying to start the service.
    <quote>
    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
     
     
     
    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
     
                                              i.    Login to Vista in Normal Mode (not safe mode)
     
                                            ii.    Launch an Internet Browser
     
                                           iii.    Type: %windir%\system32\ in the browser's address field
     
                                           iv.    Scroll down till you find the file cmd.exe
     
                                            v.    Right-click the file and select 'Run as Administrator'
     
                                           vi.    In the CMD window, type: sfc /scannow
     
                                          vii.    Reboot twice and see if that resolves the issue.
     
     
     
    b.    repairing Windows using System Restore:
     
                                              i.    Reboot Vista into Safe Mode
     
                                            ii.    Click the ‘Start’ button
     
                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
     
                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
     
                                            v.    Click the "Next" button.
     
                                           vi.    Reboot back into Normal mode
     
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
     
    </quote>
     
    To check out your hard drive, download the manufacturer's HD test utility, create the CD, and then run the long test - it may take an hour or two depending on the size of the HD.
     
    HTH - and good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 8, 2010 7:54 AM
    Moderator
  • Noel,

    Thanks for the kind advice.

    D. Davies

    Monday, August 9, 2010 7:11 PM
  • "DDavies1" wrote in message news:55218543-6b5e-4741-bf2c-fd4cf3dd7ff7...

    Noel,

    Thanks for the kind advice.

    D. Davies


    You're welcome - please let us know how you get on?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 10, 2010 6:30 AM
    Moderator