Can't load Office 2007 XP professional on Vista RRS feed

  • Question

  • I purchased a Lenovo laptop with Vista pre-installed and am trying to load Office XP 2007 Professional (which is a Home Use version that I purchased through my company).  When I load the CD the install finishes sucessfully but when I start Outlook, Word, Excel, etc, I get "Office Application version does not match" and it asks for the product key.  When I enter the product key from the Office CD it says it's invalid.


    I should mention that I did load the Office CD on my older computer (which is running XP) quite some time ago and did not have any issues.


    Any help would be appreciated.


    Sunday, February 10, 2008 4:59 PM


All replies

  • Hello Mooseske,


    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.



    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.


    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 18, 2008 9:51 PM
  • Hello I am in the process of purchasing office 2007 to load on my new computer Windows Vista.  It will be necesary for me to use office 2007 in order for me to work from home. please provide some guidance on system requirements.  I just purchased a new computer Windows Vista (TM) Home Premium*.



    Wednesday, March 26, 2008 1:12 PM
  • Margarette,


    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic. I took the time and researched your question. Please visit the following site

    http://office.microsoft.com/en-us/help/HA101668651033.aspx.  Here you choose what version of Office you would like to purchase and you will see what the system requirements are for running office. 


    Should you have any other questions please post to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US


                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.



    Take care and I hope you enjoy the new Office... I do :-)



    Stephen Holm

    WGA Forum Volunteer

    Monday, March 31, 2008 4:44 AM