locked
How can I get help to discuss the Genuine Microsoft Software message results I have received? RRS feed

  • Question

  • I know I have a genuine copy of Office 2007, which I bought from my employer via an Employee purchase scheme. However, I have been getting these annoying messages and I don't know how to get the validation results explained.
    Friday, October 30, 2009 9:35 PM

Answers

  • Hi rutherfb,

      First off, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    This will show us what is going on with the Office.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:36 PM
    Friday, October 30, 2009 9:43 PM

All replies

  • Hi rutherfb,

      First off, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    This will show us what is going on with the Office.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:36 PM
    Friday, October 30, 2009 9:43 PM
  • No reply from original poster.

    Question is assumed answered.

    Darin MS
    • Proposed as answer by muskan sharma Sunday, November 8, 2009 5:31 PM
    Tuesday, November 3, 2009 10:36 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JMFBY-8F4CM-PDMQW
    Windows Product Key Hash: ThpsTP5yHani83b/S2n0NXN1CYs=
    Windows Product ID: 55274-641-6648954-23135
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {AC63BBA8-4F96-4267-A87C-99EDB9EB0B25}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC63BBA8-4F96-4267-A87C-99EDB9EB0B25}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PDMQW</PKey><PID>55274-641-6648954-23135</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-1532298954-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0507   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>BC9A3F070184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13AE0:ASUSTeK Computer Inc|15A58:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Proposed as answer by muskan sharma Sunday, November 8, 2009 5:31 PM
    Sunday, November 8, 2009 5:31 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FQKHK-84T67-JGXD4
    Windows Product Key Hash: +0sOCkL30nYmzi/n8OIt8uTtwLw=
    Windows Product ID: 55276-011-7588491-22976
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: {54CEF191-460C-4227-AC9D-220724F1CC9A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{54CEF191-460C-4227-AC9D-220724F1CC9A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGXD4</PKey><PID>55276-011-7588491-22976</PID><PIDType>5</PIDType><SID>S-1-5-21-1935655697-920026266-1060284298</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Presario 5123SR 470013-871     </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K3</Version><SMBIOSVersion major="2" minor="3"/><Date>20010503000000.000000+000</Date></BIOS><HWID>CAAE300F01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17550</Pid><PidType>14</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16671</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: C019:Compaq Computer Corporation|10014:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, November 9, 2009 1:43 AM
  • Hello muskan sharma,

    Please repost your Windows XP-related query in the XP section of the forum:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads

    Thank you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 3:19 AM
  • Hello Melvin M,

    Please do not piggyback on other people's posts---instead, please create your own thread here in the Office section of the forum and be sure to include the copy/paste from the mgadiag utility.

    Thanks!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 3:21 AM