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Windows could not search for new updates

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Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.110617-0336 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 103 Blocked VLK Microsoft Office FrontPage 2003 - 100 Genuine Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software Licensing service is not running. Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO APIC Sony VAIO SLIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: GenuineValidation Code: 0Cached Online Validation Code: N/A, hr = 0x80070426Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=Windows Product ID: 89578-OEM-7332157-00203Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: Registered, 1.9.9.1Signed By: MicrosoftProduct Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.110617-0336TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: 2.0.48.0OGAExec.exe Signed By: MicrosoftOGAAddin.dll Signed By: MicrosoftOGA Data-->Office Status: 103 Blocked VLKMicrosoft Office FrontPage 2003 - 100 GenuineMicrosoft Office Enterprise 2007 - 103 Blocked VLKOGA Version: Registered, 2.0.48.0Signed By: MicrosoftOffice Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software Licensing service is not running.Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqFOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC Sony VAIOFACP Sony VAIOHPET Sony VAIOBOOT Sony VAIOMCFG Sony VAIOAPIC Sony VAIOSLIC Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIODiagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.110617-0336 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 103 Blocked VLK Microsoft Office FrontPage 2003 - 100 Genuine Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software Licensing service is not running. Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO APIC Sony VAIO SLIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
- Changed type Darin Smith MS Thursday, September 8, 2011 8:04 PM
Thursday, September 8, 2011 12:34 PM
Answers
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"KavithaRavikumar" wrote in message news:ea217464-ffbd-4270-860e-f9e1d09a3d6a...
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.110617-0336 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 103 Blocked VLK Microsoft Office FrontPage 2003 - 100 Genuine Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software Licensing service is not running. Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO APIC Sony VAIO SLIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: GenuineValidation Code: 0Cached Online Validation Code: N/A, hr = 0x80070426Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=Windows Product ID: 89578-OEM-7332157-00203Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: Registered, 1.9.9.1Signed By: MicrosoftProduct Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.110617-0336TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: 2.0.48.0OGAExec.exe Signed By: MicrosoftOGAAddin.dll Signed By: MicrosoftOGA Data-->Office Status: 103 Blocked VLKMicrosoft Office FrontPage 2003 - 100 GenuineMicrosoft Office Enterprise 2007 - 103 Blocked VLKOGA Version: Registered, 2.0.48.0Signed By: MicrosoftOffice Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software Licensing service is not running.Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqFOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC Sony VAIOFACP Sony VAIOHPET Sony VAIOBOOT Sony VAIOMCFG Sony VAIOAPIC Sony VAIOSLIC Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIODiagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 Licensing Data--> Software Licensing service is not running.
The Software Licensing Service is not running – something may have switched it off...First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.sc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.does it find anything significant?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Thursday, September 8, 2011 8:04 PM
- Marked as answer by Darin Smith MS Monday, September 12, 2011 8:56 PM
Thursday, September 8, 2011 7:00 PMModerator
All replies
-
"KavithaRavikumar" wrote in message news:ea217464-ffbd-4270-860e-f9e1d09a3d6a...
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.110617-0336 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 103 Blocked VLK Microsoft Office FrontPage 2003 - 100 Genuine Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software Licensing service is not running. Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO APIC Sony VAIO SLIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: GenuineValidation Code: 0Cached Online Validation Code: N/A, hr = 0x80070426Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=Windows Product ID: 89578-OEM-7332157-00203Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {6ED7998B-1F67-49E0-B644-D0FC63594DAC}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: Registered, 1.9.9.1Signed By: MicrosoftProduct Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.110617-0336TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: 2.0.48.0OGAExec.exe Signed By: MicrosoftOGAAddin.dll Signed By: MicrosoftOGA Data-->Office Status: 103 Blocked VLKMicrosoft Office FrontPage 2003 - 100 GenuineMicrosoft Office Enterprise 2007 - 103 Blocked VLKOGA Version: Registered, 2.0.48.0Signed By: MicrosoftOffice Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{6ED7998B-1F67-49E0-B644-D0FC63594DAC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-953797872-534696546-109287333</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR123E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>D5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9D8DC45AFED5500</Val><Hash>12vLgHAJjJwlB+YQ6Y8P4QuHjTE=</Hash><Pid>72079-640-3516526-55697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65464</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software Licensing service is not running.Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJSUu6pYGgT8kB6t4o5oWfL01jmqosykrFbC2CqFOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC Sony VAIOFACP Sony VAIOHPET Sony VAIOBOOT Sony VAIOMCFG Sony VAIOAPIC Sony VAIOSLIC Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIOSSDT Sony VAIODiagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9 Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY= Windows Product ID: 89578-OEM-7332157-00203 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 Licensing Data--> Software Licensing service is not running.
The Software Licensing Service is not running – something may have switched it off...First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.sc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.does it find anything significant?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Thursday, September 8, 2011 8:04 PM
- Marked as answer by Darin Smith MS Monday, September 12, 2011 8:56 PM
Thursday, September 8, 2011 7:00 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, September 12, 2011 8:56 PM