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ogaexec.exe problem - happens everytiime i log onto the computer RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A

    have spoken to compuiter manufacturer who says it is a microsoft issue
    Windows Product Key: *****-*****-F4WJP-F69MX-YBQ46
    Windows Product Key Hash: G4E5LGMJEEmX/TK4y6rM0hzdxRA=
    Windows Product ID: 76487-OEM-2211906-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9169DACE-3AE9-4C2C-9B5E-427EDD80DE22}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 116
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9169DACE-3AE9-4C2C-9B5E-427EDD80DE22}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBQ46</PKey><PID>76487-OEM-2211906-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-3183714257-1713432733-2465871960</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>A6J                 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A6JAS.214   </Version><SMBIOSVersion major="2" minor="3"/><Date>20060607000000.000000+000</Date><SLPBIOS>ASUS_FLASH</SLPBIOS></BIOS><HWID>D7C33807018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUSTeK Computer Inc.</name><model>A6J</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>116</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7534532C4FBEF84</Val><Hash>HBudAEbz38w234cWCa5jL/FjV10=</Hash><Pid>70160-OEM-5696243-99118</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E860:ASUSTeK Computer Inc|1415D:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: ASUS_FLASH

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Darin Smith MS Tuesday, January 19, 2010 11:54 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Changed type Darin Smith MS Tuesday, January 26, 2010 9:44 PM
    Sunday, January 17, 2010 11:05 PM

Answers

  • Hello jeffrrey59076,

    The issue may be caused by conflict. I recommend delete OGALogon from the schedule task and test the issue. We can refer to the following steps.

     

    1. Click Start, click Control Panel, and then double-click Scheduled Tasks.

    2. Right click OGALogon.job and delete it.

    3. Restart the computer to test the issue.

    Please post back and tell us if that resolve the issue.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Unmarked as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Proposed as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 9:44 PM
    Tuesday, January 19, 2010 11:52 PM

All replies

  • Hello jeffrrey59076,

    The issue may be caused by conflict. I recommend delete OGALogon from the schedule task and test the issue. We can refer to the following steps.

     

    1. Click Start, click Control Panel, and then double-click Scheduled Tasks.

    2. Right click OGALogon.job and delete it.

    3. Restart the computer to test the issue.

    Please post back and tell us if that resolve the issue.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Unmarked as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Proposed as answer by Darin Smith MS Tuesday, January 19, 2010 11:52 PM
    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 9:44 PM
    Tuesday, January 19, 2010 11:52 PM
  • Moving thread to Office section
    Tuesday, January 19, 2010 11:53 PM