One Care will not activate RRS feed

  • Question


    Re-subscribing to one care and it will not activate.
    Sunday, November 30, 2008 6:26 PM


  • Can you provide more information, Ronald? What do you mean by "re-subscribing?" Do you have an expired or existing subscription and you have now reinstalled and logged in with the same LiveID during activation/subscribing?

    If you have a subscription, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.


    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Sunday, November 30, 2008 7:23 PM