none
Windows Vista suddenly not genuine copy

    Question

  •  

    Hi,

    I have an ACER laptop running Vista. Has been running fine for years, but suddenly I'm getting this Windows update message stating that I'm not running a genuine Windows product. I had thought this might be due to an interrupted Windows update or something like that...see, we moved house during this time and our internet service was interrupted for a couple of weeks, so I had supposed that the internet connection must have been disconnected part-way through downloading a Windows update. And if this was the case, then when I regained access I would be able to update Windows and everything would be fine.

    But not so...

    I try to run Windows update and I'm stymied by the error code indicating that I'm not running a genuine version of Windows. BUT I REALLY AM...HONEST!

    Anyhow, I would be very grateful for any help. I have no idea what's going on. Here's my MGA report.

    Please help!

    Thanks,

    Ian

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97

    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=

    Windows Product ID: 89578-OEM-7332157-00211

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {012CD3FB-48AB-4379-BB39-EC363171459F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.110617-0336

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: 100

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{012CD3FB-48AB-4379-BB39-EC363171459F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2989734861-3534784092-708924793</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5536                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.03          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090227000000.000000+000</Date></BIOS><HWID>C4333507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>30263A143740730</Val><Hash>9GV/xHjs6KVH5XPZz2hzZvMR3wI=</Hash><Pid>81602-920-3807532-68333</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.0.6002.18005


    Windows Activation Technologies-->

    N/A


    HWID Data-->

    HWID Hash Current: NAAAAAEAAAABAAEAAwACAAAAAwABAAEA6GH8UoZUuHpWop5H8vTgj5qIEj6InHpkrFZ+KA==


    OEM Activation 1.0 Data-->

    N/A


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD   APIC  

      FACP AMD    ANT     

      HPET PTLTD  HPETTBL 

      MCFG PTLTD    MCFG  

      SLIC ACRSYS ACRPRDCT

      SSDT PTLTD  POWERNOW


     

    Thursday, September 8, 2011 10:33 AM

Answers

  • "bibnib" wrote in message news:0cde0c95-ea85-444a-a3f2-dac4172ff78c...

    Noel, at the moment I'm thinking you are a genius. It looks like it's worked. The non-genuine software message that had been on the desktop in the lower right of the screen has now disappeared.

    Here's the result from the MGADiag report. Is there anything more I should do?

    Thanks very much for your help. It's much appreciated.

    Ian

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-W2X89-7B89R-VRDTV

    Windows Product Key Hash: yM6l+qOtHnM+2NES57wKHd+YOtw=

    Windows Product ID: 89578-OEM-7413006-17993

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Partial Product Key: VRDTV

    License Status: Licensed

     

     

     
     
    That looks good to me – one last check and you should be good to go.....
    go to www.microsoft.com/genuine/validate and Windows should pass validation (at which point you’ll be offered MSE and IE9 – you don’t have to take them)
     
    Good Luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by bibnib Friday, September 9, 2011 10:33 AM
    Friday, September 9, 2011 9:30 AM
    Moderator

All replies

  • "bibnib" wrote in message news:ea466d7f-68d7-4e0c-ac4b-276a52d8e032...

     

    Hi,

    I have an ACER laptop running Vista. Has been running fine for years, but suddenly I'm getting this Windows update message stating that I'm not running a genuine Windows product. I had thought this might be due to an interrupted Windows update or something like that...see, we moved house during this time and our internet service was interrupted for a couple of weeks, so I had supposed that the internet connection must have been disconnected part-way through downloading a Windows update. And if this was the case, then when I regained access I would be able to update Windows and everything would be fine.

    But not so...

    I try to run Windows update and I'm stymied by the error code indicating that I'm not running a genuine version of Windows. BUT I REALLY AM...HONEST!

    Anyhow, I would be very grateful for any help. I have no idea what's going on. Here's my MGA report.

    Please help!

    Thanks,

    Ian

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97

    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=

    Windows Product ID: 89578-OEM-7332157-00211

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    PTLTD POWERNOW


     

    Please try the below steps to recreate the Licensing Store files. This may resolve the issue.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate.

    Reboot

    Once complete, please post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, September 8, 2011 8:10 PM
    Thursday, September 8, 2011 7:01 PM
    Moderator
  • Noel, at the moment I'm thinking you are a genius. It looks like it's worked. The non-genuine software message that had been on the desktop in the lower right of the screen has now disappeared. 

    Here's the result from the MGADiag report. Is there anything more I should do?

    Thanks very much for your help. It's much appreciated.

    Ian

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-W2X89-7B89R-VRDTV

    Windows Product Key Hash: yM6l+qOtHnM+2NES57wKHd+YOtw=

    Windows Product ID: 89578-OEM-7413006-17993

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {012CD3FB-48AB-4379-BB39-EC363171459F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.110617-0336

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 100

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{012CD3FB-48AB-4379-BB39-EC363171459F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VRDTV</PKey><PID>89578-OEM-7413006-17993</PID><PIDType>8</PIDType><SID>S-1-5-21-2989734861-3534784092-708924793</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5536                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.03          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090227000000.000000+000</Date></BIOS><HWID>C4333507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>30263A143740730</Val><Hash>9GV/xHjs6KVH5XPZz2hzZvMR3wI=</Hash><Pid>81602-920-3807532-68333</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00148-130-017993-02-3081-6002.0000-2522011

    Installation ID: 159791043453502172827833298996443424047472343642847681

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: VRDTV

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAAABAAEAAwACAAAAAwABAAEA6GH8UoZUuHpWop5H8vTgj5qIEj6InHpkrFZ+KA==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP AMD   ANT     

      HPET PTLTD HPETTBL 

      MCFG PTLTD  MCFG  

      SLIC ACRSYS ACRPRDCT

      SSDT PTLTD POWERNOW

     

     

    Friday, September 9, 2011 9:11 AM
  • "bibnib" wrote in message news:0cde0c95-ea85-444a-a3f2-dac4172ff78c...

    Noel, at the moment I'm thinking you are a genius. It looks like it's worked. The non-genuine software message that had been on the desktop in the lower right of the screen has now disappeared.

    Here's the result from the MGADiag report. Is there anything more I should do?

    Thanks very much for your help. It's much appreciated.

    Ian

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-W2X89-7B89R-VRDTV

    Windows Product Key Hash: yM6l+qOtHnM+2NES57wKHd+YOtw=

    Windows Product ID: 89578-OEM-7413006-17993

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Partial Product Key: VRDTV

    License Status: Licensed

     

     

     
     
    That looks good to me – one last check and you should be good to go.....
    go to www.microsoft.com/genuine/validate and Windows should pass validation (at which point you’ll be offered MSE and IE9 – you don’t have to take them)
     
    Good Luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by bibnib Friday, September 9, 2011 10:33 AM
    Friday, September 9, 2011 9:30 AM
    Moderator
  • Looks like it passed! 

    Thank you so much for your help. I had no idea how I would sort this out, so I'm very relieved to have received your help.

    Regards,

    Ian

     

    Friday, September 9, 2011 10:33 AM