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Mesh.com through firewall RRS feed

  • Question

  • I have no success connecting to the SignIn screen from Mesh.com through our firewall. There is no specific error, just "Internet Explorer cannot display the webpage" No Websense notification... nothing.

    We are quite generous in what we allow but, alas, it just doesn't work.

    Any suggestions?

    a.

    Alan MacKenzie asmac@hotmail.com
    Monday, September 22, 2008 8:32 PM

Answers

  • I would say that, based on the great troubleshooting that you have already done, this seems to me to be a problem that exists in the portion of the network between your machine and the outside world.  We can say this because it is not machine or browser specific but network specific.  The only remaining common denominator between the failures is the network they are connecting through.

    Do you have port 443 and port 80 open on your firewall?  Do you have your settings dialed in very strictly for the SSL traffic over port 443?  What happens if you try resolving http://mesh.com vs http://www.mesh.com??

    Please let us know,

    Tim


    Program Manager | Live Mesh
    Tuesday, September 23, 2008 9:25 PM

All replies

  • I would try blowing out the browser cache (Start>Run>Inetcpl.cpl) and see if that helps.  You can also test the browser specific theory by using another browser type and see if that is also blocked from the navigation.

    Thanks,

    Tim


    Program Manager | Live Mesh
    Monday, September 22, 2008 11:02 PM
  • Thanks, Tim.  Tried as suggested but still no dice. Tried on another xp machine with same result on IE. In Firefox, got error "connection to server was reset while page was reloading" and after several retries it connected.

    This was with a soild wired network connection and lots of available Internet bandwidth. We are going through a Packeteer and Websense but neither one 'should' impact this. All suggestions are welcome.

    Rgds,
    a.
    Alan MacKenzie asmac@hotmail.com
    Tuesday, September 23, 2008 1:57 PM
  • I would say that, based on the great troubleshooting that you have already done, this seems to me to be a problem that exists in the portion of the network between your machine and the outside world.  We can say this because it is not machine or browser specific but network specific.  The only remaining common denominator between the failures is the network they are connecting through.

    Do you have port 443 and port 80 open on your firewall?  Do you have your settings dialed in very strictly for the SSL traffic over port 443?  What happens if you try resolving http://mesh.com vs http://www.mesh.com??

    Please let us know,

    Tim


    Program Manager | Live Mesh
    Tuesday, September 23, 2008 9:25 PM
  • Hi Tim,
    I have referred this to my network guy but don't expect 443 is an issue. Very strangely, I can remote control from home the machine which I can't use to log on to Mesh. It's sitting on my desk at the office and using the same network that I'm using to try to get out to the Mesh from.
    Another odd thing, remote controlling another machine on my home network from my home network (DSL internet connection) is painfully slow but was very fast (almost like Remote Desktop on the LAN) when I remote controlled my work machine from home. BTW, as the IT Manager here, the security implications are a bit scary!

    Alan

    Alan MacKenzie asmac@hotmail.com
    Wednesday, October 8, 2008 10:12 PM
  • Alan,

    The Live Remote and sync services run discretely from each other...it is even possible (by design) to Live Remote into a machine without any Live Mesh Notifier running in the System Tray.  Please let me know what comes back from your network person.

    Cheers,

    Tim
    Program Manager | Live Mesh
    Wednesday, October 8, 2008 10:22 PM