locked
Diag results RRS feed

  • Question

  •  Where do I post the results from the Diagnostics?
    Friday, October 10, 2008 4:32 PM

Answers

  •  Jmontgomery,


    Windows Product Key Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a non-genuine Product Key previously used to activate Windows XP with a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.

    Thank you for visiting the WGA program forum



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 13, 2008 9:17 PM
    Monday, October 13, 2008 9:17 PM

All replies

  • jmontgomery6311,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum.  Please post your response in a post here.

    Please do not edit the results. We do not collect any Personally Identifiable Information in the Diagnostic Report results for the Microsoft Geniune Advantage Diagnostic Tool.

    We look forward to working with you.

    Rick, MS

    ps- please include a blurb about what you're experinencing.
    Friday, October 10, 2008 4:35 PM
  • When trying to Add Template in any Office Application Office says that I do not have a Genuine Office
    "Microsoft Office Genuine Advantage" popup
    The options that we can select are "Get Genuine" and "Resolve Later"
    It will not let us download the template there, but when we go to the Microsoft Site and download the template it checks Authenticity and lets us download it.

    I had to reload OS on this 2 weeks ago, troubleshooting hardware errors.  I used the "Dell Recovery CD" that comes with the system.
    I have installed all of the Updates and we are currently running "XP Pro SP3"
    I installed Office and it checks for Genuine Authenticity ok
    All of this is probably in the report below.
    Thanks for the help,





    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {144EFCB2-FD81-4EAA-961D-437FF65061C5}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.8.31.9

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.8.31.9

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{144EFCB2-FD81-4EAA-961D-437FF65061C5}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-527237240-57989841-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20080620000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>528E3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>A82EA5CB221DAE</Val><Hash>qh1VwInzzQtxcmuhbCYW07zdtQI=</Hash><Pid>89451-OEM-6672786-08557</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Friday, October 10, 2008 5:54 PM
  •  

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key. Also I the product key appears to be in complete for MS Office. Can you please provide me with the last 15 alpha/numeric digits? Do not post the whole key. Where did you purchase MS Office from? 

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Professional before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Friday, October 10, 2008 11:14 PM
  • The OS was reloaded from a "Dell Reinstallation CD"
    When I run the CD it never asks for me to enter the Product Key.
    Is there a way to change the Product Key to that that is on the Sticker on the PC itself?

    Everything worked fine until we had a hardware failure and the OS was restored.

    Thanks for the help,
    John
    Monday, October 13, 2008 2:24 PM
  •  Jmontgomery,


    Windows Product Key Update Tool & Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a non-genuine Product Key previously used to activate Windows XP with a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.

    Thank you for visiting the WGA program forum



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 13, 2008 9:17 PM
    Monday, October 13, 2008 9:17 PM