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WGA installation hangs RRS feed

  • Question

  • Greetings:

    I recently purchased a new Lenovo desktop that has Windows 7.  I have no problems with Windows 7, however, I'm running Windows XP mode and experiencing some problems.

    What happens is that, after using Windows Update to deploy updates, I get to the Windows Genuine Advantage update.  It installes and appears to complete the install.  The installation task hangs on "Running Processes After Install" and the progress bar sits at about 75% complete.

    Since this never completes, it always thinks it needs to install keeps coming back to "haunt" me.  I originally uninstalled XP mode and reinstalled it, but it appears to hang at the exact same spot!  I have let it run over night and it never moves passed this step of the install.

    I've ran the Diagnostic tool (www.microsoft.com/genuine/diag) and everything passed.  The WGA activex control installed and the site was even able to validate windows, but the update keeps failing.

    I don't think this is relavant to me problem, but I have attached the diagnostics report as requested in the stickies:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QBGG4-DBCTM-YT64G
    Windows Product Key Hash: rKySN9WEOsjhxWShEVXGBmL2i1c=
    Windows Product ID: 76487-OEM-2211906-04006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {395202ED-E181-4334-8168-9703F90E8301}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{395202ED-E181-4334-8168-9703F90E8301}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YT64G</PKey><PID>76487-OEM-2211906-04006</PID><PIDType>2</PIDType><SID>S-1-5-21-2018958015-190562022-3118530106</SID><SYSTEM><Manufacturer>Microsoft Corporation</Manufacturer><Model>Virtual Machine</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080002 </Version><SMBIOSVersion major="2" minor="3"/><Date>20090814000000.000000+000</Date><SLPBIOS>Windows_Virtual_XP_F9161D8E7FCC11DDBFAA369856D89593</SLPBIOS></BIOS><HWID>E9CA376F01840059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 19060:Dell Inc|19060:Fujitsu Siemens Computers|19060:Gateway, Inc|17249:GENUINE C&C INC|19060:Hewlett-Packard Company|19060:HITACHI, Ltd|1904F:Microsoft Corporation|18D30:Microsoft Corporation|19060:Mitsubishi Electric Information Technology Corporation|19060:NEC Corporation|19060:TOSHIBA CORPORATION|19060:Unisys Corporation
    Marker string from OEMBIOS.DAT: Windows_Virtual_XP_F9161D8E7FCC11DDBFAA369856D89593

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 24, 2010 2:05 PM

Answers

  • I was able to resolve the issue myself. 

    It appears that this hotfix requires internet connectivity.  My proxy server requires authentication.  Since XP mode was not joined to the domain, the proxy authentication couldn't happen seamlessly.  The updated didn't request me to authenticate, it just hung.

    Opening an IE window and authenticating didn't help.  I had to join the VM to the domain so authentication was seamless and let the install run.  I finished quickly and the problem is now gone.
    • Marked as answer by Joe.Robinson Thursday, February 25, 2010 6:05 PM
    Thursday, February 25, 2010 6:02 PM