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no longer able to update PC due to "not running gunuine windows" RRS feed

  • Question

  • I am no longer able to install updates to my 3 year old Think Pad.  I've run the test for Genuine Windows and it seems to pass.  Here is the output for the test.  Any idea how to fix this issue? Thanks

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {22CF8147-66E3-450C-8A9E-44B92298058F}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.130505-1534

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]

    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{22CF8147-66E3-450C-8A9E-44B92298058F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2803665267-3527784201-2111432345</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4444CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>81ET60WW (1.36 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20111208000000.000000+000</Date></BIOS><HWID>A3E63B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-81   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3362010

    Installation ID: 000354516021197246281454046770905690606844950571737214

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FJQKD

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 10/17/2013 10:38:28 AM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 10:16:2013 20:17

    WAT Activex: Registered

    WAT Admin Service: Registered

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAJJScDIYOFmfU9hDiqk1wt6QeXF0=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-81  

      FACP                                   LENOVO                               TP-81  

      HPET                                    LENOVO                               TP-81  

      BOOT                                  LENOVO                               TP-81  

      MCFG                                 LENOVO                               TP-81  

      SLIC                                      LENOVO                               TP-81  

      TCPA                                   PTL                         CRESTLN

      SSDT                                    PmRef                  CpuPm

    Thursday, October 17, 2013 2:54 PM

Answers

  • Well  we've found the source of your problem, then - ALL Registry 'cleaners' are without exception dangerous, and WILL break your install sooner or later.

    Please use any Undo facility this POS may have, and then uninstall it - then try a System Restore back to a time the system worked properly (assuming it's not much more than a couple of weeks ago). You may have to uninstall Regservo again at that point.

    Then we  can start the diagnosis again.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 20, 2013 7:31 PM
    Moderator

All replies

  • It's a long time since I saw that type of error!

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, October 17, 2013 8:08 PM
    Moderator
  • Hi   thanks for the help.  Here is the link

    https://skydrive.live.com/#cid=8F8E144C9264ADDF&id=8F8E144C9264ADDF!105

    I got a message that said windows resource protection found corrupt files but was unable to fix some of them. 

    I also had error messages when I tried to move the CBS log text file to Skydrive folder.  It said I either didn't have permission or it was an empty file.  I'm set up as the administrator so not sure what to do

    Friday, October 18, 2013 8:31 PM
  • Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.
    
    

    The log you posted was an archive, and not the current one - please follow the instructions .


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 19, 2013 6:06 AM
    Moderator
  • https://skydrive.live.com/?cid=8F8E144C9264ADDF&id=8F8E144C9264ADDF%21114

    Sorry this PC, my wife's, is just functioning crazy.  I had to create a new admin account for me to get it to do anything.  

    Saturday, October 19, 2013 2:16 PM
  • Sounds like a case of a badly corrupted Profile, then - have you checked for malware?

    There is one major error in the log -

    	Line 147267: 2013-10-19 10:03:06, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    there are also a couple of Pending updates...

    2013-10-19 10:04:30, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2798162_SP1~31bf3856ad364e35~x86~~6.1.1.5, partially installed (true/false), 0
    2013-10-19 10:04:30, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2798162~31bf3856ad364e35~x86~~6.1.1.5, partially installed (true/false), 0
    

    Unfortunately, that log doesn't contain the data I need (it's been archived already into one of the CBSPersist cab files.

    However, that does give me some pointers where to go next...

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 19, 2013 2:38 PM
    Moderator
  • https://skydrive.live.com/?cid=c99d0057fdb6fbc3#cid=C99D0057FDB6FBC3&id=C99D0057FDB6FBC3%21105

    Here you go Noel.  I've also run Malware bits and found some pups that were removed.  Plus Regservo that keeps finding more and more and more errors to be removed... Thanks for your perseverance 

    Sunday, October 20, 2013 12:28 AM
  • Well  we've found the source of your problem, then - ALL Registry 'cleaners' are without exception dangerous, and WILL break your install sooner or later.

    Please use any Undo facility this POS may have, and then uninstall it - then try a System Restore back to a time the system worked properly (assuming it's not much more than a couple of weeks ago). You may have to uninstall Regservo again at that point.

    Then we  can start the diagnosis again.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 20, 2013 7:31 PM
    Moderator
  • Sigh, It does not have a undo facility.  There are numerous copies of older versions of the red file in a saved file going back over a year but not instructions on how to replace the one I need/want when the system started going flaky 4-5 weeks ago.   I'm thinking I need to find someone with a copy of Win 7 that I can use to reload the OS.  
    Sunday, October 27, 2013 8:49 PM
  • You can do a repair install -

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc - Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 27, 2013 10:53 PM
    Moderator